ACO Medicaid Claims Review Specialist

Mass General Brigham•Somerville, MA

2d•$17 - $25•Remote

About The Position

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience – a commitment that starts with our employees. We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.

Requirements

High School Diploma or Equivalent required
At least 1-2 years of healthcare billing experience required
Knowledge of Medicaid/ACO claims processing
Knowledge of claim types including professional, facility, DME, outpatient, and inpatient
Ability to prioritize and manage aged claims (e.g., 30+ day inventory) to meet program guidelines and turnaround requirements
Strong attention to detail and accuracy in claim review, submissions, and documentation
Familiarity with insurance plans, government programs, and their billing requirements.
Strong attention to detail and accuracy in claim submissions and recordkeeping.
Excellent communication skills, both written and verbal, to interact effectively with insurance companies, patients, and colleagues.
Strong customer service orientation and ability to handle sensitive or difficult situations with empathy and professionalism.

Nice To Haves

Associate's Degree preferred
Professional Coder (CPC) license preferred
At least 2–4 years of experience in healthcare claims processing, billing, or the health insurance industry (e.g., hospital or physician billing) highly preferred
Experience with core healthcare claims processing and billing system highly preferred
Strong working knowledge of managed care concepts and medical coding, including ICD-10, CPT, HCPCS, and Revenue Codes highly preferred

Responsibilities

Review claims to ensure accurate coding, appropriate documentation, and compliance with applicable billing regulations and payer guidelines.
Adjudicate claims to pay, deny, or pend as appropriate in a timely and accurate manner according to company policy and desktop procedure.
Review and research assigned claims by navigating multiple systems and platforms, then accurately capturing the data/information necessary for processing (e.g., verify pricing/fee schedules, contracts, prior authorization, applicable member benefits).
Communicate and collaborate with external departments to resolve claims errors/issues, using clear and concise language to ensure understanding.
Review and adjudicate medical claims submitted by healthcare providers, insurance companies, and patients to identify discrepancies, errors, or potential fraud.
Analyze and validate the assigned diagnosis codes (ICD-10) and procedure codes (CPT) on medical claims to ensure accurate representation of services rendered and compliance with coding standards.
Keep up to date with Desktop Procedures and effectively apply this knowledge in the processing of claims and in providing customer service.
Identify and escalate system issues, configuration issues, pricing issues etc. in a timely manner.
Ensure that the medical claims include complete and accurate documentation supporting the services rendered, including physician notes, test results, and other relevant records.
Meet the performance goals established for the position in areas of productivity, accuracy, and attendance that drives member and provider satisfaction.