ACH Digital Fraud Analyst

CIBC • Chicago, IL

6d • $65,000 - $75,000 • Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com Position Title: ACH Digital Fraud Analyst Location: In-office/Hybrid, Chicago, IL Hours: 9:00am - 6:00pm Position Overview: The ACH Digital Fraud Analyst is dedicated to protecting CIBC and its clients from losses related to ACH (Automated Clearing House) fraud. This role is focused on monitoring inbound and outbound ACH payments across both commercial and retail accounts, with an emphasis on identifying, investigating, and mitigating all types of fraud—including Business Email Compromise (BEC), account takeover, and consumer scams. The Analyst plays a critical role in ensuring the integrity of client transactions by proactively detecting and responding to suspicious activity.

Requirements

• Demonstrated experience monitoring transaction activity, particularly ACH, for suspicious transactions.
• Strong analytical skills with the ability to identify patterns and anomalies in ACH transactions.
• Proven ability to investigate and assess fraud alerts, particularly related to BEC, account takeover, identity theft, and consumer scams.
• Excellent communication and interpersonal skills for interacting with clients and internal teams in sensitive situations.
• Critical thinking and sound judgment in making decisions under pressure.
• College degree or equivalent experience.
• 2–4 years of experience monitoring online and mobile banking applications for fraud.

Nice To Haves

• Knowledge of NACHA rules, ACH network processing, and payment systems is an asset.
• Experience using fraud monitoring systems and alert management tools.
• Strong interpersonal and communication skills, with the ability to engage with individuals, ask insightful questions, and elicit relevant information during investigations.
• Ability to think critically and adapt questioning strategies in real-time to effectively gather facts and assess situations.

Responsibilities

• Monitor inbound and outbound ACH transactions for commercial and retail accounts to detest and investigate suspicious or potentially fraudulent activity.
• Respond promptly to ACH fraud alerts, conducting detailed analysis to determine the legitimacy of flagged transactions.
• Prioritize alerts and assignments effectively in a high-volume environment, maintaining a strong focus on minimizing fraud losses and protecting the client experience.
• Identify Fraud Types; recognize and mitigate risks related to Business Email Compromise, account takeover, or payments related to consumer scams, while remaining vigilant for other emerging fraud schemes.
• Prepare thorough and accurate reports on fraud events, ensuring all findings are clearly documented in accordance with department standards.
• Communicate professionally with clients who may be victims or suspects in fraud cases, gathering necessary information and providing support as appropriate.
• Stay current on ACH fraud trends, scams, and best practices to proactively identify new risks and recommend enhancements to monitoring processes.
• Assist with other digital fraud monitoring and investigative tasks as needed, to include Wires, Online Account Opening, Zelle payments, and other transaction monitoring as assigned.

Benefits

• At CIBC, we offer a competitive total rewards package.
• This role has an expected salary range of $65,000.00 - $75,000.00 for the Chicago market based on experience, qualifications, and location of the position.
• The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component.
• CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.
• banking benefits
• a benefits program
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees