Accts Receivable Team Lead / PA Non Medicare Billing

Hartford HealthCare•Farmington, CT

18d

About The Position

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. Position Summary: Responsible for assisting the Accounts Receivable (AR) Follow Up/Denials Supervisor, in the day-to-day operations of the AR Follow Up & Denials Specialist Level 1, Level 2 and Level 3. Daily Operations consist of monitoring timely and accurate collection of third-party payers, resolving outstanding insurance claims across all Hartford HealthCare hospitals, medical group and homecare. Assuring the organization is complying with all federal/state guidelines, keeps abreast of all regulations and standards to ensure compliance with governmental/regulatory agencies or third-party payers, responsible for Epic quality assurance to ensure high quality and cost-effective products or services are delivered. Responsible for daily work queue inflow, account activity assignment, weekly aging and dashboard monitoring. Provides leadership to the team regarding management of technical functions, vendors and client relations through project management, relationship building and internal department collaboration, organizational awareness and input to Yearly Performance Appraisals/SMART Goals. Supports the HHC core values, strategic plan and established Patient Financial Services goals and objectives. Position Responsibilities: Key Areas of Responsibility 1. Responsible for assisting supervisor and team with timely realization of payment for approximately $550+ million in active inventory and $70 million in denials, assisting with the effective resolution of denials, underpayments and credit balances. These numbers will increase with new acquisitions. 2. Supports the supervisor with: a. Implementing and monitoring meaningful goals and objectives b. Tracking trends and results c. Improving quality and productivity d. Identifying opportunities e. Recommending and assisting to implement changes f. Documenting and implementing policies and procedures g. Oversight and management of individual performance expectations h. Coaching and developing i. Employee and professional development j. Training opportunities k. Vendor relationships and performance 3. Provides input on decisions that affect workflows effecting timely resolution of insurance claims. 4. Provides support for other ad hoc analyses and projects as needed 5. May contribute to the outcomes of the defined function by performing the work of the function as required (minimal). 6. Effectively and continually communicates with staff, management and customers to facilitate the flow of information. Demonstrates H3W Leadership Behaviors. 7. Actively seeks opportunities to model teamwork through collaboration both within and outside the workgroup in support of the organization’s objectives 8. Assumes responsibility for self-improvement in collaboration with superior 9. Maintain effective positive customer service, ensuring the needs are met and educating staff on the importance of quality customer service 10. Provides training support for colleagues 11. Daily Huddle Leader 12. Performs other duties as assigned Working Relationships: This Job Reports To: AR Follow Up/Denials Supervisor Job Title(s) of HHC positions reporting to this Job: Assist AR Follow Up Supervisor and AR Collections Specialists in their efforts to review and resolve issues related to insurance claim denials, no response claims and payment variances including underpayments and overpayments. Provides ongoing support and training to AR Collections Specialists as needed. Participates in the process of interviewing applicants and provides feedback to hiring manager. Assists in the onboarding and training of new AR Collections Specialists.

Requirements

Minimum: High school diploma, GED or equivalent
Minimum: 4+ years medical billing and/or accounts receivable in a facility or professional healthcare revenue cycle setting.
Excellent analytical and problem solving skills
Excellent communication skills both written and verbal and interpersonal skills
Knowledge of state and federal regulations as they pertain to billing processes and procedures
Knowledge of insurance claim processing and third party reimbursement
Knowledge and detailed understanding of all negotiated agreements
Demonstrated leadership in establishing and achieving goals
Ability to communicate effectively both orally and in writing, strong computer and math skills required
Skill in problem solving in a variety of settings
Skill in time management and project management
Ability to work efficiently under pressure
Ability to operate a computer and related applications such as Word, Excel, PowerPoint, etc.
Ability to apply appropriate supervisory, management and leadership techniques in an operational setting
Ability to work independently and take initiative
Ability to demonstrate a commitment to continuous learning and to operationalize that learning
Ability to deal effectively with constant changes and be a change agent
Ability to deal effectively with difficult people and/or difficult situations
Ability to willingly accept responsibility and/or delegate responsibility
Ability to set priorities and use good judgment for self and staff
Ability to exercise independent judgment in unusual or stressful situations
Ability to establish and maintain effective working relationships
Strong leadership skills and ability to motivate direct reports

Nice To Haves

Preferred: Associate’s degree in health care administration, business management or finance or equivalent healthcare revenue cycle experience.
Preferred: o 4+ year’s medical billing and/or accounts receivables experience in a facility or professional healthcare revenue cycle setting. o 1-3 years supervisory experience in a facility or professional medical billing and/or accounts receivables setting.
Preferred: American Academy of Professional Coders (AAPC) or American Health Information Management Association (AHIMA) certification
Epic experience and working knowledge of Resolute Hospital and Professional billing modules preferred

Responsibilities

Responsible for assisting supervisor and team with timely realization of payment for approximately $550+ million in active inventory and $70 million in denials, assisting with the effective resolution of denials, underpayments and credit balances.
Supports the supervisor with implementing and monitoring meaningful goals and objectives, tracking trends and results, improving quality and productivity, identifying opportunities, recommending and assisting to implement changes, documenting and implementing policies and procedures, oversight and management of individual performance expectations, coaching and developing, employee and professional development, training opportunities, vendor relationships and performance.
Provides input on decisions that affect workflows effecting timely resolution of insurance claims.
Provides support for other ad hoc analyses and projects as needed
May contribute to the outcomes of the defined function by performing the work of the function as required (minimal).
Effectively and continually communicates with staff, management and customers to facilitate the flow of information. Demonstrates H3W Leadership Behaviors.
Actively seeks opportunities to model teamwork through collaboration both within and outside the workgroup in support of the organization’s objectives
Assumes responsibility for self-improvement in collaboration with superior
Maintain effective positive customer service, ensuring the needs are met and educating staff on the importance of quality customer service
Provides training support for colleagues
Daily Huddle Leader
Performs other duties as assigned