Accreditation Center– FIFA World Cup 26™ (All Host Cities)

FIFA•Miami, FL

39d

About The Position

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Requirements

Bachelor’s degree in Sports Management, Event Management, Business Administration, Communications, or a related field preferred.
Equivalent experience in large-scale event operations, volunteer management, customer service, or accreditation may be accepted in place of formal education.
Experience in large-scale events, major sporting events, live operations, customer-facing roles, venue management, or accreditation services.
Fluent in English.
Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

Nice To Haves

Experience supervising staff or volunteers is preferred for Manager and Coordinator roles.
Experience working in international, multicultural, or fast-paced environments is an asset.
Spanish and/or French proficiency is a plus
Experience with planning tools, accreditation systems, operational software, and online collaboration platforms is preferred

Responsibilities

Assist in the planning and operational readiness of Accreditation Centres, ensuring compliance with FIFA requirements relating to overlay, technology, power, lighting, FF&E, signage, and dressing.
Support or lead the supervision and training of Accreditation volunteers and/or staff assigned to the venue.
Coordinate with the Workforce/Volunteers department on volunteer shift planning, attendance, and training needs.
Collaborate with relevant Functional Areas including Accreditation Operations, Access Management, Security, Technology, Venue Management, and Client Group Management (CGM).
Participate in testing activities such as access control system checks, pass production workflows, and technology setup.
Support or manage daily Accreditation Centre operations, including pass production, printing, customer service, troubleshooting, and client guidance.
Supervise and schedule Accreditation volunteers and/or staff as applicable to the role level.
Ensure proper management of accreditation consumables inventory and coordinate replenishments with Accreditation Operations.
Serve as a point of escalation for operational issues in collaboration with FIFA and FWC26 Accreditation teams, Access Management, Security, and venue leadership.
Communicate operational updates, policies, and procedures to venue stakeholders to maintain consistent Accreditation delivery.
Coordinate reporting needs, incident logs, and operational tracking with the wider Accreditation Operations team.
Represent the central Client Group Management (CGM) team at venue level.
Serve as the primary contact for designated client groups, supporting them through all stages of the accreditation journey.
Facilitate communication between client groups, venue operations, and the CGM central team.
Support accreditation card distribution and issue resolution for assigned client groups.
Participate in operational workshops and stakeholder briefings as needed.