ACCOUNTS RESOLUTION SPECIALIST

Carolinas Telco Federal Credit Union•Charlotte, NC

11d

About The Position

The Resolution Specialist is responsible for managing delinquent accounts to minimize financial losses and support members in resolving their financial challenges. This role involves analyzing account activity, identifying potential default situations, fraudulent activity, creating repayment plans for past due loans and workouts, and ensuring compliance with credit union policies and regulations.

Requirements

Associate or bachelor’s degree in banking/finance a plus orminimum of 2 yearsequivalent banking experience in lieu of degree
Provenexperience insecured / unsecured loan collectionsandrecoveryinbanking or credit union.
Excellent communication and interpersonal skills.
Strong problem-solvingandattention to detail.
Ability to analyze data and make informed decisions.
Proficiencyin using financial software and Microsoft Office Suite.
Ability to workin afast-pacedenvironment bothindependently and as part of a team.
Impact and results driven.

Responsibilities

Monitor and manage delinquent accounts, including personal loans, autoloansand credit cards,to ensuretimelypayments.
Contact members via phone, email,textand mail to discuss overdue paymentsandnegotiate repayment plans.
Maintainaccuraterecords of all collection activitiesand member interactions/conversations, including skip tracing.
Develop recovery strategies to minimize loss and maximize recoveries
Communicatewith other departments within the credit union to resolve member issues and provide exceptional service.
Collaborate with managerof account statuses and collection activities.
Recommendaccounts forcharge off, repossession orotherlegal action and prepare files accordingly.
Assistin the development and implementation of strategies to reduce delinquency andloss.
Assistin projectsas needed.
Additionalduties assigned
Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).