Accounts Receivables Collections Specialist

franke • Smyrna, TN

1d • Onsite

About The Position

This position is responsible for initiating calls and letters to delinquent customers to collect payments and settle accounts. Franke is a world's leading supplier of products and services for domestic kitchens, professional foodservice systems, and the convenience store sector, as well as for professional coffee making. With around 60 companies, Franke operates on five continents with over 8,000 employees.

Requirements

• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Basic Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.
• Basic Math Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
• Basic Reasoning Ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Computer Skills - Microsoft Office Suite
• High school diploma or equivalent.
• Minimum of 2 years’ experience in high volume corporate collections.

Responsibilities

• Provides customer service regarding collection issues.
• Responsible for monitoring and maintaining assigned accounts.
• Processes customer refunds, account adjustments, monthly delinquency notices, credit memos and the appropriate reporting.
• Resolves client discrepancies and short payments.
• Enlists senior management when necessary to accelerate the collection process.
• Reliable attendance a must.
• Other duties as assigned.

Benefits

• Comprehensive benefits package (Health, Vision, Dental, and More) starting day 1
• Free onsite clinic
• Free life insurance
• 401k match up to 4%
• Paid time off and 11 holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED