Accounts Receivable Supervisor

Airgas•Independence, OH

11d

About The Position

The Accounts Receivable (AR) Supervisor provides daily supervision and coordination of a team of Collection Specialists responsible for customer service and collection of accounts receivable within the Division's Business Service Center (BSC), with the goal of maintaining a healthy Accounts Receivable position for The AR Supervisor interprets Airgas policies to team members, trains new team members, and analyzes workflow issues further driving process improvements to maximize receivables turnover, minimize risk of loss and provide a high-level of support to the Regional Companies. Airgas is Hiring for a AR Supervisor in Independence,OH! At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture. We are looking for you! Strong passion for fostering an environment of Diversity, Inclusion and Respect. Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.

Requirements

2 years of prior experience in credit & collections, accounts receivable, finance and/or related field. Prior experience should include the ability to demonstrate a proven track record of success in a high-volume AR role.
Prior experience with SAP or an ERP system highly preferred.
A strong "customer service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals. Ability to build positive relationships and strives to understand customer's needs, both internal and external.
Strong organizational, team-building and people development skills. The ability to work and navigate within a complex matrixed organization.
Excellent oral and written communication skills. Communication skills that ensure a smooth flow of information between self and others through clear speaking and writing, encouragement of open expression of ideas, and effective listening.
Exposure to and knowledge of contract law, secured transactions and bankruptcy issues is helpful.
Ability to adjust communication method based on either customer situation or the receiver of the communication (i.e. executive management, field, internal team).
Strong organization skills with ability to independently adjust and manage multiple priorities with thoroughness and accuracy.
A positive, process-improvement focused approach and willingness to learn coupled with the ability to work in a team environment.
Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.
Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which are applicable to this position's responsibilities.

Nice To Haves

Associate's degree in Business, Accounting or related-field preferred. In lieu of degree requirement, consideration for up to 2 years of additional related experience as a team leader or supervisor may be accepted.

Responsibilities

Oversees and monitors the collection efforts of team to ensure adherence to North Division protocols and that collection goals are exceeded, including promoting prompt payment of outstanding invoices and other matters that will maximize cash flow.
Monitors and prioritizes workload of team to maximize collection effort and in accordance with Airgas Credit & Collection Policy.
Assists team with reconciling difficult accounts.
Identifies issues with billing, pricing, cylinders that cause customer service problems, and works to resolve such issues.
Escalates problem accounts to NDIV or field management to ensure prompt and appropriate action.
Promotes and maintains professional, service-oriented relationships with internal and external customers.
Acts as an ambassador for the entire department promoting the value & support the Collections team provides.
Works internally across the Division & externally directly with customers to reduce total A/R and DSO.
Develops and maintains close working relationships with the Regional Company Area Vice Presidents (AVPs), District Managers (DMs), Account Managers, Branch Managers and other field departments such as Cylinder Control.
Reviews aging reports with team and engages appropriate field personnel as needed to expedite resolution of outstanding payments.
Participates in branch and district accounts receivable meetings, sales training presentations or other corporate/divisional meetings with team when requested.
May be asked to call on accounts.
Provides supervision, support, and training to team.
Works in partnership with the other AR Supervisors regarding recommendations and implementation of process improvement opportunities that enhance the overall direction of the Collections team.
Leads by example promoting a customer service oriented environment.
Develops, mentors, and provides direct guidance to the Collection Specialists.
Implements actions to achieve productivity goals of the team; monitors and reports results.
Provides a climate of motivation, communication, support and trust within department and with cross-functional teams.
Holds associates accountable for meeting their goals, and rewarding and disciplining employees as necessary
Special projects and other duties as assigned.
The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.