In this role, you will spend the majority of your time reaching out to clients via email and phone to effectuate the collections process. You will send monthly statements of account to clients and correspond with contacts at client firms to verify payment status, payment information, maintain good account standing, and, when necessary, resolve outstanding account issues while maintaining a positive customer relationship. Additionally, you will communicate cross-functionally with the billing and account management teams to reconcile billing issues and provide excellent and hospitable customer service.