About the position
The Accounts Receivable Specialist research unpaid claims and follows up on the insurance end. Accounts Receivable Specialists work in our Revenue Cycle Management department to provide administrative and bookkeeping support, streamlining financial recordkeeping.
Responsibilities
- Manages all communications relating to invoices and incoming bills and may work with Accounts Payable Specialists to balance company financial records.
- Maintain knowledge of company bookkeeping policies, audit business ledgers, organize invoices and begin the collections process for client accounts with past-due balances.
- Process and record any unique billing situations that fall outside of regular operations such as custom payment plans.
- Review unpaid claims and research reasons for delay.
- Initiate collection follow up of unpaid or denied claims with the appropriate payer.
- Research appeal and resolve claim rejections, underpayments, and denials with payers.
- Process appeals by gathering information and resubmitting claims.
- Create reports and balance sheets that document overall profits and losses.
- Communicate payment or denial trending that impact revenue to leadership.
- Develop and maintain positive working relationships with team members and payer representatives.
- Update client accounts based upon payment or contact information.
- Contact insurance companies to address discrepancies and ensure claims are paid.
- Review outstanding accounts and aging reports.
- Process any adjustments ad hoc.
Requirements
- Excellent verbal, written, and interpersonal skills
- Knowledge of explanation of benefits (EOB’s)
- Detail-oriented with strong organizational skills
- Minimum Required: HS Diploma or G.E.D.
- Minimum Required: 1+ years of experience in accounts receivable
