Accounts Receivable Specialist - Greenville, South Carolina
About The Position
The AR/Customer Contact Specialist ensures that all customer needs are promptly addressed by responding to customers’ requests, questions and concerns in a timely and accurate manner. Qualified candidates for this position must have the ability to readily build relationships over the phone and must be quality focused, and an effective team player. The A/R specialist should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both internally and externally, as he or she will frequently deal with peers, customers, and higher levels of management.
Requirements
- High school Diploma or equivalent required
- At least 1 year of customer service experience; preferably in a corporate environment
- Excellent interpersonal skills and the ability to work well in a team setting
- Excellent communication, customer service, and problem-solving skills
- Proficient in relevant computer applications
- Knowledge of customer service principles and practices
- Excellent data entry and typing skills
- Strong organizational skills and attention to detail
Responsibilities
- Answer incoming calls and respond to emails from both internal and external customers
- Keep track of AR mailbox and make sure it is cleared daily, according to department guidelines
- Screen calls and customer requests and distribute to account managers as needed
- Coordinate with the AR and billing teams, collections, and area managers as needed to resolve any issues
- Complete new client forms, process changes for records such as addresses or phone numbers, and perform other account tasks
- Record all customer interactions thoroughly, including questions, requests, changes made or comments
- Communicates appropriate options for resolution in a timely manner
- Meet customer service and key performance requirements
- Perform other assigned tasks and duties necessary to support the Accounts Receivable and Accounting Departments
Benefits
- Comprehensive medical, vision, and dental coverage
- Company-paid long-term disability and life insurance
- Short-term disability plans available
- Generous paid time off (PTO), including holidays and your birthday
- 401(k) plan with company match and immediate vesting
- A collaborative and supportive work environment with opportunities for growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
