Accounts Receivable Specialist

Fesco•Knoxville, TN

23h•$23 - $25•Onsite

About The Position

Accounts Receivable Specialist Please note: This is a full-time, in person position located at our Knoxville office – 2315 Sycamore Drive. Knoxville, TN 37921 Hours are Mon-Fri 8 AM – 5 PM Pay: $23-25/hour Overview The Accounts Receivable Specialist works closely with a portfolio of business-to-business customers to manage the full accounts receivable process. This role ensures timely payment within terms, follows up on past-due accounts, conducts research and reconciliations, resolves billing issues, and secures payment on open invoices—while building and maintaining strong customer relationships.

Requirements

2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field.
Experience handling a high-volume, small-dollar portfolio with outbound call and collection goals.
Must be self-motivated, customer-centric, and highly organized.
Ability to function effectively both independently and as a member of a team.
Self-motivated, goal-oriented, with a proven ability to learn quickly and work effectively in a fast-paced work environment.
Must be at least 18 years old.
Completion of a satisfactory background check and drug screen

Nice To Haves

Experience reconciling AR accounts is a plus.
Experience with Global Edge or other ERP software is a plus.

Responsibilities

Build and maintain strong relationships with customers throughout the Accounts Receivable process.
Engage with customers via outbound phone calls and email to collect payments owed while preserving positive customer relationships.
Achieve Accounts Receivable KPIs, including daily call volume goals and accounts receivable percentages over 60 days.
Identify, negotiate, and secure approved payment arrangements on past-due balances.
Perform account reconciliations as needed to ensure accounting records are accurate and aligned.
Monitor changes in customer payment patterns and recommend accounts for credit evaluation when necessary.
Partner with internal stakeholders to align on appropriate payment strategies for past-due accounts and to drive cash flow and future revenue.
Drive innovative solutions for delinquent accounts when standard Accounts Receivable procedures are unsuccessful.
Review orders on hold and coordinate release once payment requirements are met.
Maintain strong internal and external communication to follow up on required information needed to obtain payment.
Other duties as assigned