Accounts Receivable Senior Specialist
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About The Position
The Accounts Receivable Senior Specialist serves as subject matter expert, and direct point of contact for sponsored students, OSU departments and external customers for the financial and operational processing activities of the Office of the University Bursar (OUB). The Accounts Receivable Senior Specialist works collaboratively with and has an expert understanding of each of these customer bases and their impacts to financial data for aid in problem solving, responding to inquiries, improving processes, and optimizing service levels. This position diagnoses and resolves complex, escalated internal and external customer account issues and advises, coaches and directs customers using a considerable degree of knowledge that frequently involves high-level problem resolution and negotiation. Responsible for timely and accurately processing payments for tuition, which includes paper checks, wire transfers, credit cards, and ACH payments. Performs reconciliation, analysis, system updates and reporting for various types of external aid and 3rd party sponsor activity (scholarships, federal aid related to the Post 9/11 (Chapter 33) program, sponsored programs including sponsor eligibility assessments, creation of new accounts and contracts, adding students to contracts, identifying account posting information and correct naming conventions, unapplied credit balances and unclaimed funds, demanding underpayments and refunding overpayments, AP requests, maintaining files, fulfilling invoice requests, and service indicator maintenance). Initiates or assists with purchases and department invoice payments which may include preparing and submitting requisitions, renewing and verifying purchase orders, verifying receipt of goods/services, reviewing, reconciling, approving and submitting invoices for payment and answering inquiries related to purchases and payments; Performs travel initiations for employees as needed including aid with planning, reservations, expense documentation, payments and reimbursements; Coordinates special meetings for the Bursar and management staff including scheduling space, set-up/clean-up, communicating meeting specifics, and ordering any necessary meeting materials/meals; Maintains Bursar procurement card by ensuring purchases are properly recorded and supported with receipts, and expensed timely. Functions with a high degree of autonomy, Performs in-depth analysis of processes, makes recommendations to improve processes, assists in developing and documenting procedural changes and training resources and aids with document retention. Participates in and facilitates training as needed; Completes special projects. Assists in data collection and tracks established performance measures; Serves as backup to other financial teams; Manages sensitive and confidential information; Maintains an advanced understanding of the functionality between the AR financial management system, the Student Information System, the document management system, and the loan system and utilizes a multitude of internal university systems and external vendor systems to submit, collect, analyze, reconcile, process and disseminate financial information. Maintains an advanced understanding of and ensures compliance with federal and state laws and regulations and University policies; may work evenings and weekends.
