Accounts Receivable Representative

Associa•San Ramon, CA

1d•$22 - $25•Onsite

About The Position

The ideal candidate, will manage a full portfolio of homeowner’s association accounts in cooperation with a community relationship manager. Core responsibilities include: Prepare and process monthly billings to homeowners, including updating assessment billing in accordance with the approved annual budget. Handle direct inbound customer service calls, emails, and inquiries via accounting software, providing clear and professional responses to homeowner questions regarding billing, late fees, account history, and payment status. Assess and apply monthly late fees and finance charges in accordance with the association’s collection policy and governing documents. Process bank returns, including returned checks and rejected electronic payments, and apply appropriate fees or account adjustments. Manage delinquent accounts, including homeowner correspondence and coordination with third-party collection agencies to outsource collections activity when required. Process and reconcile miscellaneous cash receipts, ensuring proper allocation to the associations bank accounts or homeowner accounts. Partner with Community Managers to research and resolve inbound inquiries from Board members regarding homeowner accounts and financial matters. Update homeowner accounts to reflect change of ownership after escrow closes, including ownership transfers, balance adjustments, and account setup for new owners. Maintain accurate account records and ensure compliance with internal controls, company policies, and governing documents. This is a full time non-exempt position working Monday - Friday, 8:00am-4:30pm in office at our San Ramon location. The pay range for this position is $22.00 to $25.00 per hour based on education and experience. This position may convert to a hybrid role with completion of training and successful onboarding

Requirements

a great attitude toward the Accounting profession
three-to-four years of experience and meaningful career progression over time.
High School diploma required, BS in Accounting preferred.
Strong organizational and time management skills
Self-starter with a high bar on productivity
An ability to multi-task, to solve problems, and to successfully engage customers in a positive and memorable way
Strong detail orientation with careful execution of tasks without errors
Solid judgment and common sense when making decisions
A passion to be well-organized
Strong computer skills, MS Office, Teams, Adobe, Outlook and Excel
Must understand the importance of customer service and must be wired to help our customers to solve their problems quickly and without conflict
Collaborative personality with a proven ability to work within a team
Strong written and verbal communication skills

Nice To Haves

Ability to speak languages in addition to English is a plus

Responsibilities

Prepare and process monthly billings to homeowners, including updating assessment billing in accordance with the approved annual budget.
Handle direct inbound customer service calls, emails, and inquiries via accounting software, providing clear and professional responses to homeowner questions regarding billing, late fees, account history, and payment status.
Assess and apply monthly late fees and finance charges in accordance with the association’s collection policy and governing documents.
Process bank returns, including returned checks and rejected electronic payments, and apply appropriate fees or account adjustments.
Manage delinquent accounts, including homeowner correspondence and coordination with third-party collection agencies to outsource collections activity when required.
Process and reconcile miscellaneous cash receipts, ensuring proper allocation to the associations bank accounts or homeowner accounts.
Partner with Community Managers to research and resolve inbound inquiries from Board members regarding homeowner accounts and financial matters.
Update homeowner accounts to reflect change of ownership after escrow closes, including ownership transfers, balance adjustments, and account setup for new owners.
Maintain accurate account records and ensure compliance with internal controls, company policies, and governing documents.