Armstrong World Industries-posted 8 months ago
$45,000 - $60,000/Yr
Full-time • Entry Level
Lancaster, PA
Wood Product Manufacturing

The Accounts Receivable Representative at Armstrong World Industries is responsible for assisting in the delivery of a well-controlled credit, collections, claims, and adjustments function for the business. The position will primarily support contractor, distributor, and wholesale accounts in the U.S. and Canada. The incumbent's primary focus will be to achieve favorable accounts receivable turnover, ensure a controlled and compliant environment, and promote internal and external customer relations.

  • Increases the percentage of Current, reduces Days Sales Outstanding, and reduces the number of non-standards (or deductions).
  • Maximizes Accounts Receivable turnover through credit management, collections, and process improvements.
  • Manages customer accounts and collections, credit approval of orders and limited financial analysis.
  • Supports the Assistant Credit Manager and Credit Manager in obtaining Accounts Receivable data, organizing it in Excel and preparing graphs for reporting.
  • Analyzes and resolves customer deductions.
  • Works with the Order, Sales, and Pricing Departments to facilitate the order-to-cash process.
  • Answers inbound calls regarding customer inquiries relating to orders and invoices.
  • Helps resolve customer problems or complaints related to invoicing.
  • Provides back-up support within the team.
  • High school diploma/GED required.
  • Two years of Accounts Receivable experience desired.
  • Finance or accounting experience a plus.
  • SAP experience desired.
  • Knowledge of Microsoft Excel/Word at the basic level.
  • Ability to seek continuous process improvement.
  • Strong analytical skills to accurately investigate and resolve accounts.
  • Excellent communication skills with proven ability to manage relationships through negotiations.
  • Excellent analytical and teamwork skills.
  • Strong customer service acumen.
  • Solid MS Office skills.
  • Medical, dental, prescription drug, life insurance.
  • 401k match.
  • Long-term disability coverage.
  • Vacation and sick time.
  • Product discount programs.
  • Personal development opportunities.
  • Casual work environment with recognition programs.
  • Access to fitness center and lunchtime cafe.
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