Accounts Receivable Representative II

AmTrust Financial Services, Inc.•Cleveland, OH

1d•$19 - $25•Hybrid

About The Position

Are you intrigued by exploring the ways that insurance can help business’ flourish? As an Accounts Receivable Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional. You will answer questions about our products and services, enhancing business owners’ abilities to manage their insurance needs as they’ve come to expect from AmTrust Financial. Is this where you want to begin your career with AmTrust Financial, or where you want to end up? Either way, we’re committed to helping employees explore their potential. The successful candidate will be responsible for processing accounting policy functions, answering incoming questions via phone or chat, and supporting both internal and external customers. Provide resolutions by utilizing company policies and product knowledge while making quick and accurate decisions.

Requirements

2+ years of experience in a payment receivable role
Excellent attention to detail, accuracy, and communication
Time management skills
Able to effectively tailor communication and style to differing audiences
Resourcefulness and flexibility
Able to self-manage and work independently in a dynamic, constantly changing environment

Responsibilities

Master product expertise to deliver on customer asks
Drive inclusive team culture and success
Manage premium accounting functions such as receivables, reconciliations, payment plans, and disputes
Manage inbound and outbound communication promptly
Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives
Meet personal/team qualitative and quantitative targets
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Responsible for effective oral communication on inbound and outbound calls.
Subject to change at any point