Accounts Receivable Representative I, Nucleus Building, 8:00a-4:30p

UofL Health•Louisville, KY

132d•Onsite

About The Position

The Accounts Receivable Representative I is an entry-level role responsible for supporting the UofL Physicians Central Business Office (CBO) in a variety of financial, clerical, or administrative duties based on team assignment. These duties may include cash posting, no-response and demographic-related denial follow-up, medical records or missed documentation requests, entering secondary claim details on payor websites, and additional duties as determined by CBO management based on skills reflective of the role. Monitors and execute work within Work Queues Researches and brings resolution to assigned unpostables and payment batches Enters claim detail information into various payor websites and uploads medical records to required sites or databases to resolve denials Meets productivity and quality standards as set by management Works closely with others as a member of a team in a close office setting Maintains compliance with all company policies, procedures and standards of conduct Complies with HIPAA privacy and security requirements to maintain confidentiality at all times Performs other duties as assigned Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times Maintains confidentiality and protects sensitive data at all times Adheres to organizational and department specific safety standards and guidelines Works collaboratively and supports efforts of team members Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by: Honoring and caring for the dignity of all persons in mind, body, and spirit Ensuring the highest quality of care for those we serve Working together as a team to achieve our goals Improving continuously by listening, and asking for and responding to feedback Seeking new and better ways to meet the needs of those we serve Using our resources wisely Understanding how each of our roles contributes to the success of UofL Health UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Requirements

High school diploma or GED/equivalent (required)
Must have the ability to concentrate for long periods of time
Must have knowledge of insurance coverages and basic knowledge of medical billing processes and medical terminology
Ability to demonstrate knowledge relative to Work Queues
Knowledge of or ability to learn Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS) and International Classification of Diseases (ICD-10) coding
Ability to read, interpret and/or follow up on an explanation of benefits
General knowledge of healthcare payors and government agencies
Ability to take direction and work independently
Must be able to communicate effectively in both verbal and written formats in a professional setting
Able to critically think through the process of claims
Able to determine next steps for claims resolution
Strong keyboarding with data entry efficiency
Proficient with data entry and multitasking in a Windows environment

Nice To Haves

One (1) year of related experience and or/training (preferred)
Knowledge of Epic Billing preferred

Responsibilities

Monitors and execute work within Work Queues
Researches and brings resolution to assigned unpostables and payment batches
Enters claim detail information into various payor websites and uploads medical records to required sites or databases to resolve denials
Meets productivity and quality standards as set by management
Works closely with others as a member of a team in a close office setting
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community