Accounts Receivable Process Integration & Carrier Relations Analyst

Gallagher•Grand Rapids, MI

About The Position

The Accounts Receivable Process Integration & Carrier Relations Analyst is responsible for leading the carrier relations team in managing all aspects of Direct Bill accounting-related communications and interactions. This role involves overseeing the completion of mergers and acquisitions (M&A) carrier conversions into the National Accounting Center (NAC) and ensuring that all Direct Bill commissions are accurately received and posted to the appropriate bank accounts.

Requirements

Associate's degree and 5 years of related experience required.
Requires some functional and industry experience and/or expertise.

Nice To Haves

Bachelor’s degree in Business, Finance, Accounting, or comparable working experience
Proven experience in accounts receivable, carrier relations, or a related field.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to manage multiple projects and meet deadlines.
Strong problem-solving and analytical skills.
Proficiency in Microsoft Office Suite and familiarity with accounting software.

Responsibilities

Accounting Relationship Management: Act as the primary accounting relationship lead with carriers, fostering strong partnerships. Build and maintain robust relationships with key carrier partners.
M&A Carrier Conversion: Oversee the end-to-end process of acquisition conversions to the NAC. Collaborate with the offshore team to prepare and present weekly project status reports to the M&A conversion team. Ensure timely and efficient completion of conversions with the offshore team.
Carrier Relations Development: Organize and conduct semi-annual meetings with key carriers to enhance partnerships. Establish and manage escalation paths with carriers to resolve issues promptly. Develop and maintain a comprehensive carrier accounting contacts library across all divisions.
Collaboration and Communication: Work closely with all resources, including the M&A Team, NAC, and branches, to facilitate smooth operations. Address and resolve branch questions and escalations effectively. Collaborate with the Manager to reduce turnaround time (TAT) for new acquisition conversions.
Documentation and Oversight: Oversee documentation processes and handle escalations related to carrier conversions, including facilitating the completion of special forms.
Carrier Portal Access: Administer and manage escalations for Carrier Portal Access for Commission statements.
Carrier Consolidation: Identify and pursue opportunities for carrier consolidation to optimize operations.
Legacy Bank Account Management: Work with the M&A team to close legacy bank accounts for recent acquisition partners that have converted to the NAC.
Communication Leadership: Lead accounting carrier communication for NAC through phone, email, and other channels.
Accounts Receivable & Account Payables Support: Assist in other accounts receivable-related support functions as needed. Assist with Accounts Payable Check output (printing & mailing of checks produced in the office)
Special Projects: Participate in and lead special projects related to Direct Bill Commissions.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program