Accounts Receivable Manager

GRAYMAR ENVIRONMENTAL SERVICES LLC • Cherry Hill Township, NJ

1d

About The Position

The Accounts Receivable “AR” Manager monitors the process of invoicing GrayMar clients by our Field Services and Managed Services teams. The AR Manager also ensures timely collection and interacts with clients and GrayMar colleagues to “quarterback” the resolution of unsubmitted and past due invoices whether due to evidence of vendor project charges, charge category disputes, service concerns or client-specific liquidity issues. The AR Manager is responsible for ensuring timely client order billing to cash receipt (OTC) by providing financial reporting on accounts receivable status and maintaining positive customer relationships.

Requirements

• Strong work ethic with a safety-first mindset.
• Ability to work independently or part of a team while managing multiple tasks and deadlines.
• Understanding of accounting principles and practices related to accounts receivable.
• Excellent verbal and written communication skills for interacting with customers and internal teams.
• Strong persuasion skills and strong conflict resolution and de-escalation skills.
• Ability to analyze financial data, identify trends, and resolve discrepancies.
• Ability to manage multiple tasks, prioritize work, and maintain accurate records.
• Familiarity with accounting software and other relevant tools.
• Excellent oral and written communication skills and strong customer service skills.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.
• Perform other related duties as assigned.
• Bachelor's degree required.
• 5+ years of AR experience, with at least 2–3 years in a supervisory or leadership role.

Nice To Haves

• Experience with NetSuite is a plus.

Responsibilities

• Collect delinquent receivables for assigned areas to improve the Company’s order to cash process while maintaining positive client relationships.
• Perform credit reviews of new customers.
• Monitor and track key performance indicators (KPIs) for accounts receivable, including DSO (Days Sales Outstanding), aging reports, collection effectiveness, and dispute resolution timelines to ensure targets are consistently met or exceeded.
• Respond to customer calls relevant to billing errors, refund requests, tax exemption status, and initiate appropriate action.
• Identify customer issues and send discrepancy notices to appropriate co-workers, following disputes to satisfactory resolution. Resolve customer disputes to ensure overall customer satisfaction.
• Monitor outstanding balances, contact customers for payment, and negotiate payment arrangements. Reconcile charge card payments to open invoices, issue instructions for cash application, and notify field sales co-workers to correct disputes.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external stakeholders.
• Maintain accurate records of customer accounts, including aging schedules and payment statuses.
• Prepare weekly reports (status comments), facilitate timely action on target Field Service and Managed Services clients including installment payment agreements, lead responsibility for monthly allowance for doubtful accounts, all towards timely advice to management of receivable issues.
• Provide paperwork copies and reports as requested in support of collection activities. Maintain collection activity files.
• Ensure the appropriate sales and operations colleagues are kept current on issues that may delay order approval or dispatch of field services.
• Act as liaison with internal departments.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
• Interact with contracts with colleagues and sales to new clients onboarding, including evaluation of trade credit terms/limit and recommendations for management.
• Increase overall efficiency of OtC process.
• Develop and implement AR policies, procedures, and best practices that support internal controls.
• Comply with all company policies, procedures, and safety standards.
• May oversee incumbents in the assigned area.
• Perform other related duties as assigned.

Benefits

• Comprehensive health benefits coverage after 60 days of full-time employment.
• 401(k) with possible yearly company match.
• Company paid STD, LTD, and life insurance.
• Company paid time off and holidays.
• Career path programs and ongoing company paid training.
• Family culture with positive and safe work environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level