Accounts Receivable Manager

Agilysys, Inc.•Alpharetta, GA

2d•Onsite

About The Position

Agilysys is a leading developer and marketer of proprietary enterprise software, services, and solutions to the hospitality industry. The company specializes in market-leading point-of-sale, property management, inventory & procurement and mobile & wireless solutions that are designed to streamline operations, improve efficiency, and enhance the guest experience. Agilysys serves casinos, resorts, hotels, foodservice venues, stadiums, and cruise lines. Agilysys operates extensively throughout North America, Europe, and Asia, with corporate services located in Alpharetta, GA, EMEA headquarters in Cheshire, UK, and APAC offices in Singapore, Hong Kong, Philippines, and Malaysia with representation in Indonesia. Agilysys is looking for an Accounts Receivable Manager to join our rapidly growing team. The Accounts Receivable Manager is responsible for overseeing daily AR operations, managing staff, and ensuring accurate and timely cash application, reconciliations, and compliance with accounting standards. This position requires someone who is forward thinking, proactive in a demand-driven environment. It is essential for this position to have effective customer service skills to interact with all levels of management, our internal and external customers, and to have a proven track record of success in Accounts Receivable and Cash Application.

Requirements

Bachelor’s degree in Finance, Accounting or related degree with 3+ years Accounts Receivable experience OR Associate’s degree in Finance, Accounting or related degree with 4+ years in Accounts Receivable experience.
3-5 years of people management experience.
Proficient in Microsoft Office software (Excel, Word, PowerPoint, Outlook).
Excellent written, oral communication and interpersonal skills; exhibits a positive disposition and professional behavior.
Ability to prioritize job tasks and multiple requests from internal and external customers and cross-functional partners.
Ability to work independently, meeting deadlines, in a fast-paced, result-oriented environment.
Strong problem-solving skills with solution-oriented thinking. Proficient at conducting research into system-related issues.

Nice To Haves

Software Industry knowledge preferred.
Experience in the hospitality industry.
Familiar with Escheatment.

Responsibilities

Provide leadership, coaching, and performance management for the cash application team, ensuring accountability, accuracy, and adherence to internal controls.
Oversee daily cash application activities, including lockbox, ACH, and wire payments, ensuring accuracy, timeliness, and compliance with company policies.
Manage team workload, training, and process adherence to support consistent and timely Accounts Receivable operations.
Review and approve Accounts Receivable journal entries, adjustments, write-offs, and refunds, ensuring proper general ledger impact and supporting documentation.
Ensure daily bank activity is reconciled to the ERP system (NetSuite) and partner with Treasury and Accounting to resolve discrepancies.
Partner with Credit, Collections, and Finance to resolve unapplied and unidentified cash, customer deposits, and miscellaneous receipts.
Serve as the Subject Matter Expert for Cash Application by identifying process efficiencies, implementing best practices, and maintaining Accounts Receivable policies and procedures.
Provide oversight and guidance on complex customer payment issues, including credit balances, overpayments, and correction of posting errors.
Oversee escheatment processing and ensure compliance with applicable state regulations and reporting requirements.
Collaborate cross-functionally with IT and other stakeholders on system enhancements and process improvements impacting Accounts Receivable.
Ensure compliance with internal controls and support quarterly and annual internal and external audit requirements.
Develop, analyze, and present Accounts Receivable metrics and report to upper management to improve visibility and accuracy.
Support month-end close activities related to Accounts Receivable and general ledger accuracy.