Accounts Receivable Lead

Assa Abloy•Plano, TX

49d

About The Position

Do you enjoy leading the day to day activities of a group of motivated business to business collectors? Are you the type of person that enjoys rolling up sleeves and working with customers to resolve past due balances or customer service issues? If so, ASSA ABLOY Global Solutions is the place for you. We are currently seeking a well-rounded, hands on candidate to oversee a team of 5 to 6 collectors supporting a portfolio of approximately 7,500 to 8,000 international and domestic AR accounts.

Requirements

Associate degree in Accounting/Finance (Preferred)
Understanding of basic accounting principles including accounts receivables, accounts payable, invoicing, credits, debits, chargebacks, and credit terms.
10 - 15 years collections experience in fast paced environment
7- 10 years' experience leading a team of 5 or more
Strong Organizational Skills
Excellent Communication skills
Flexible Schedule/Willing to work overtime and weekends
Multi-Tasking
Able to pass a financial background check Clean Background
Expert using Microsoft Products (Excel, Word)
Experienced using ERP Applications
Experience with MS-Windows and MS-Office Suite

Nice To Haves

Knowledge of Service Now, CRM and AX preferred (MS Dynamics tools)
Knowledge of computer hardware, peripherals and networking a plus.

Responsibilities

Ensure collectors are making sufficient outbound calls to delinquent customer accounts and meeting KPIs set
Support collection team with escalations and guidance.
Work cross functionally within the organization to resolve issues
Review and recommend accounts for research and reconciliation & 3rd Party referral
Perform collection activities as a hands-on member of the collection team
Provide coaching & support to collection team
Review credit adjustment requests to ensure accuracy, completeness, and justification.
Review collection metrics daily to adjust individual and or team priorities
Keep AR management team abreast of issues and concerns that affect team productivity and performance
Assign tasks to team members based on planned and unplanned absences to ensure workload remains equitable.