Inside Project Coordinator

American Restoration Operations LLC•Palmer, AK

42d•$18 - $21

About The Position

Provide support to management in the form of orchestration of administrative functions. Help retain customers by exceeding their expectations through follow up contact with them and through the accurate transcription of customer information.

Requirements

Minimum of 3 years of office and customer service experience.
Basic understanding of bookkeeping and cash flow.
Strong math skills. Ability to compute rate, ratio and percentages and to interpret financial reports and analyze performance against business plans and industry benchmarks.
Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Office, Word and Excel
Oral Communication – Speaks clearly and persuasively in positive or negative situations. Able to effectively calm excited customers, use questioning to accurately identify the type and extent of problem and describe the steps that will be taken. Adaptable and able to think on his/her feet.
Written Communication – Writes clear, precise, well organized letters, proposals and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
Planning & Organizing – Plans, organizes, and schedules their time in an efficient and productive manner. Focuses on key priorities. Effectively manages multiple projects simultaneously. Pays attention to details. Manages personal time well.
Process Orientation – Approaches tasks with an understanding of the overall set of steps involved in completing the work. Awareness of what is required for them to complete their job and what others require. Has a continuous improvement mindset – is always thinking about ways to improve and streamline business processes.
Technology – Regularly uses standard word processing, spreadsheet and presentation software tools to enhance efficiency and accuracy of work performed and is capable of providing routine troubleshooting and user support for software and hardware used in the office environment.

Nice To Haves

Experience using bookkeeping software such as Sage Intact a plus.

Responsibilities

Answer phones and handle incoming calls
Dispatch new jobs and create job information
Data entry using approved computer software
Type and process paperwork and business correspondence
Create invoices
Schedule work
Perform customer billing
Prepare production paperwork for the following day
Make Collection Calls
Working with Insurance Adjusters and mortgage companies
Complete inner-office documentation
Conduct follow-up phone calls
Scheduling of service vehicles and technicians
Maintain timely communication and flow of information with technicians, service providers, estimators and project managers