Accounts Receivable Coordinator - Private Pay

Ohio Living • Westerville, OH

265d

About The Position

The Accounts Receivable Coordinator-Private Pay is responsible for all aspects of billing and collection of funds for services provided to residents and patients in our life plan communities that are paid for directly by the patient, resident, family member, or appointed guardian in accordance with company standards and federal, state, and local standards, guidelines, and regulations. This role involves maintaining knowledge of billing requirements, performing billing and collections tasks, and ensuring accurate documentation and communication with various stakeholders.

Requirements

• High school diploma or equivalent required.
• Associate degree in a related field preferred, accounting coursework or concentration desired.
• Three years experience performing billing operations preferred.
• Experience in long-term care, hospital, or other related healthcare accounting preferred.
• Experience with accounts receivables analytics preferred.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.
• Must be able to read, write, speak, and understand the English language.

Responsibilities

• Maintain, obtain, retain and apply knowledge regarding the specific billing requirements established by management applicable for private pay billing to and collections from residents/patients.
• Complete all routine daily and monthly processes pertaining to census verification and validation.
• Perform tasks pertaining to monitoring status of level of care approval/denial by local area offices of aging and Medicaid application approval/denial.
• Verify patient liability amounts for Medicaid beneficiary patients/residents.
• Review and balance all assigned ancillary service files provided by various vendors for month end close billing cycle.
• Ensure that all required documents are included into the electronic medical record within prescribed timelines.
• Monitor status of collections and appropriate cash receipt application to correct resident and patient account balances.
• Prepare, review and release private pay invoice statements within established monthly billing performance timeframe.
• Identify and escalate significant site performance or contested invoice accuracy issues to supervisor/manager.
• Field incoming patient, resident, and/or appropriate family member or guardian calls or emails in a professional manner.
• Review accounts receivable aging reports to identify outstanding balances and take appropriate action.
• Make collection calls and prepare/send collection letters at prescribed intervals.
• Review accounts receivable aging reports to identify refunds and ensure timely processing.
• Prepare for and participate in monthly calls with designated corporate and site representatives.
• Process refundable entrance fee refunds as approved by site and corporate management.
• Prepare and provide for review and approval all accounts receivable write-off and other types of revenue adjustments.
• Identify and notify supervisor/manager of potential issues through various reports.
• Identify and offer suggestions pertaining to process improvements.
• Communicate collaboratively with account receivable coordinators - third party.
• Successfully transition through trainings and education requirements.
• Participate in recurring team meetings and trainings.
• Prepares other special reports and performs other tasks or projects as requested.

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees