Temporary Collector

FranklinCovey•Draper, UT

11h•Hybrid

About The Position

FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100, Fortune 500, thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions. To learn more, visit franklincovey.com. The primary role of the Accounts Receivable Collector will be to partner with FranklinCovey Clients to ensure the payments of invoices. Responsible for collecting payments using organizational skills and communications. The collector owns collection processes and provides exceptional customer service by being responsive to client needs, proactively communicating information, and resolving client questions.

Requirements

3+ years in customer service

Nice To Haves

Proactive self-starter with proven organizational and problem-solving skills
Superior customer service and professional presence
Excellent written communication, and interpersonal skills
Strong track record for being a collaborative team player
Proficiency with Microsoft Office
Knowledge of Microsoft AX Dynamics

Responsibilities

Create a smooth customer collection experience, by communicating with clients to request payments
Manage and oversee all aspects of the collections, for specified clients
Answering incoming calls, responding to email including various Accounts Receivable emails
Reconcile accounts, create Template invoices, provide relevant documents, resolve clients billing questions
Develop loyal relationships with the clients
Schedule follow-up contacts with client to ensure timely collections and resolve any questions and provide relevant requested documents including signed agreements
Work with Sales Team to reconcile accounts, including ensuring PO’s are provided when necessary for payments
Must develop proficiency with Microsoft AX Dynamics ERP system, Salesforce.com, Microsoft Office Suite, and Aventri