ACCOUNTS RECEIVABLE COLLECTOR- REMOTE

Team Health-posted about 1 year ago
Full-time
Remote • Knoxville, TN
Administrative and Support Services
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The Accounts Receivable (AR) Collector plays a vital role in managing the company's cash flow by handling daily collection activities, resolving disputes, and maintaining customer relationships. This position is essential for ensuring timely payments from various customer types and supports the overall financial health of the organization.

  • Performs daily collection activities for outstanding Contract AR, including dispute management and reconciliation for assigned accounts.
  • Conducts account research and analysis to support effective collections.
  • Interacts with clients via phone, email, and mail to resolve outstanding issues and collect payments on overdue accounts.
  • Updates collector work list daily with relevant collections/dispute information obtained through customer interactions and internal communication.
  • Identifies disputes and routes them to appropriate resolvers with comprehensive summaries.
  • Escalates non-disputed issues to manager when necessary.
  • Refreshes and discusses summary of top open Contract AR accounts weekly with manager and appropriate operations leader.
  • Supports continuous improvement projects to enhance collections and dispute management processes.
  • Performs other duties as assigned.
  • Bachelor's degree in Accounting, Finance, or related field preferred.
  • 1-3 years of experience in accounts receivable, collections, or similar role.
  • Proficiency with Microsoft Office suite, especially Excel (pivots and v-lookup) and Smartsheets.
  • Experience with ERP systems (e.g., Lawson) and collection tools preferred.
  • Strong analytical and problem-solving abilities.
  • Excellent communication skills, both written and verbal.
  • Detail-oriented with strong organizational skills.
  • Ability to work independently and as part of a team.
  • Outstanding attention to detail and ability to problem-solve.
  • Excellent communication and interpersonal skills including ability to maintain outstanding client relations with both internal and external stakeholders.
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