Accounts Receivable Collections Specialist

NatureSweet•San Antonio, TX

2d•Onsite

About The Position

is the single-source solution for greenhouse-grown vegetables and is the #1 best-selling brand in snacking tomatoes. The largest vertically integrated agriculture company in North America, NatureSweet guarantees great-tasting produce year-round, both organic and conventional. Our vegetables are carefully grown, harvested, and packaged by more than 6,000 directly employed company Associates. NatureSweet tomatoes, cucumbers, and sweet peppers are handpicked at the peak of freshness and sold at major supermarket retailers throughout the United States, Mexico, and Canada. NatureSweet is dedicated to having a positive social, environmental, and economic impact within our communities, and our commitment is to transform the lives of agricultural workers throughout North America. This work, as well as our efforts regarding sustainability, have led us to earn B Corp, Fair Trade, and EFI certifications. The AR Collections Specialist is responsible for executing collection activities to ensure timely and accurate receipt of customer payments. This includes resolving payment discrepancies, collaborating with sales partners, negotiating repayment terms with delinquent accounts, and determining appropriate actions for account write-offs. The role is essential to improving Days Sales Outstanding (DSO) and maintaining strong customer relationships. NatureSweet’s purpose as a company is to transform the lives of agricultural workers in North America. As such, we have very robust processes and policies around our employment efforts. NatureSweet will never request payments through any means in connection with the application for employment. NatureSweet is committed to fostering a diverse workforce by creating a collaborative, equitable, and inclusive workplace where everyone, regardless of what we look like, or where we come from, feels valued, respected, and empowered to reach their full potential.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
Strong proficiency in Microsoft Excel, including pivot tables and VLOOKUP (role is very Excel-heavy).
High level of ownership, initiative, and critical thinking to resolve issues.
Excellent verbal and written communication skills.
Customer-oriented, resilient personality; enjoys frequent interaction by email and phone.
Fluent in English is required
1–3 years of experience in B2B Accounts Receivable and/or Collections (credit & collections experience in a corporate environment).
Experience managing AR aging, researching short/overpayments, and working with invoices and remittances.
Experience working with ERP systems, D365.

Nice To Haves

Spanish is preferred (professional level)

Responsibilities

Manage assigned customer accounts to reduce past-due balances and support DSO targets.
Review AR aging to identify short payments, overpayments, and late payments, and take timely action.
Contact U.S. customers (email and phone) regarding past-due invoices and unresolved payment issues.
Investigate payment discrepancies, validate customer claims, and determine when to issue credits vs. request additional payment.
Perform cash application: accurately apply incoming payments across all customers.
Support manual invoicing for customers who do not receive invoices automatically, ensuring accurate and timely sends.
Collaborate with Finance, Sales, and other internal teams to clarify terms, resolve disputes, and prevent recurring issues.
Organize and prioritize daily work independently to ensure all key customers and issues are consistently followed up.