Accounts Receivable & Collections Specialist - Full-Time

Care Advantage Corporate • Richmond, VA

8d • Remote

About The Position

The Accounts Receivable & Collections Specialist is a key member of the Care Advantage Billing and Collections team. This role is responsible for managing patient accounts, processing payments, performing collection activities, and ensuring compliance with all federal, state, local, and company policies. The ideal candidate demonstrates strong financial acumen while delivering exceptional service that reflects Care Advantage's I CARE values.

Requirements

• High school diploma or GED required
• Billing, accounts receivable, and/or collections experience required
• Strong computer proficiency required
• Excellent customer service and communication skills
• Strong analytical, organizational, and problem-solving abilities
• Demonstrated ability to work collaboratively and maintain positive working relationships

Nice To Haves

• Experience with Microsoft Dynamics GP and eRSP preferred
• Healthcare, home care, or VA billing experience preferred

Responsibilities

• Process and accurately post daily check deposits, credit card payments, and ACH transactions to client accounts
• Ensure all postings are verified for accuracy prior to weekly close
• Verify, post, and process account credits and refunds as needed
• Perform customer account reconciliations to ensure accuracy and completeness
• Scan, file, and maintain accounting and billing records in compliance with record retention standards
• Run weekly accounts receivable aging reports to identify delinquent or high-risk accounts
• Conduct proactive and intensive collection efforts via calls, emails, and written correspondence
• Prepare and send demand letters to delinquent clients in accordance with company guidelines
• Identify problem accounts and escalate concerns to the Director of Billing and Collections in a timely manner
• Obtain approval for all payment plans and account write-offs
• Notify branch offices when services should be terminated due to delinquent accounts, following company policy
• Submit delinquent accounts to collection agencies and/or collection attorneys and follow up at least monthly or as needed
• Research, verify, and resolve customer billing disputes on a weekly basis
• Ensure billing and employee payroll adjustments are accurate and properly approved before implementation
• Respond to client inquiries promptly and professionally to facilitate timely payment
• Provide exceptional customer service to clients and their families, demonstrating compassion and respect at all times
• Monitor VA client accounts and resubmit outstanding claims as needed
• Research and resolve VA-specific billing issues to ensure proper reimbursement
• Prepare collection, aging, and reconciliation reports as requested
• Meet with the Director of Billing and Collections at least monthly or as needed
• Update client demographic and billing information to maintain accurate records
• Collaborate effectively with internal departments and branch offices to resolve billing and collection concerns

Benefits

• Work for a mission-driven organization grounded in Integrity, Compassion, Accountability, Respect, and Excellence
• Be part of a collaborative, supportive, and values-based team
• Make a meaningful impact on both clients' lives and organizational success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees