Accounts Receivable & Collections Manager

The Scion Group•Chicago, IL

1d•$90,000 - $100,000•Onsite

About The Position

Scion is paving a path in student living and we’re seeking a talented and service-oriented leader to join us in executing our vision. This role will oversee and support key functions across Accounts Receivable and Collections, driving accuracy, compliance, and exceptional customer service. With a focus on systems, processes, and people, this position plays a critical role in facilitating training, supporting data integrity, and leading collection strategies that ensure timely and effective outcomes. This individual is a strategic leader who thrives in a fast-paced, agile, corporate environment. The ideal candidate brings a solutions-driven mindset, a passion for continuous improvement, and an ability to balance technical acumen with cross-functional collaboration. This role demands principled thinking, relentless follow-through, attention to detail, and a commitment to innovation in support of Scion’s operational excellence. This position will be based out of our corporate headquarters in Chicago and requires five days onsite.

Requirements

Minimum 5 years of experience in Accounts Receivable with at least 2 years in a supervisory or managerial capacity.
Excellent written and verbal communication skills.
Proficient in Microsoft Office.
Works well independently and as a member of various teams.
Strong organizational, problem-solving, and analytical skills; attentive to detail.
Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
Thrives in a fast-paced environment and is comfortable with quickly re-prioritizing.
Values and fosters a sensitive and supportive approach to a diverse working and living environment.
Committed to excellence and high standards.

Nice To Haves

Entrata user and support experience preferred.

Responsibilities

Lead former and current resident collections efforts, emphasizing timely account resolution, optimized recovery rates and regulatory compliance.
Develop and execute multi-channel outreach campaigns (calls, texts, emails) aligned with best practices and legal requirements to drive collections performance.
Oversee compliance with state and local laws, coordinating closely with the legal team and continuously updating internal procedures and system settings to reflect regulatory changes.
Act as the central liaison for all Third-Party Collection Agencies, ensuring accurate and prompt account placements and maintaining strong compliance with external partners.
Analyze and report on collections data and performance, including ROI and success rates, while supporting month-end AR processes and bad debt reporting.
Audit and review resident accounts regularly for accuracy, resolve discrepancies through cross-functional collaboration, and maintain up-to-date revenue management practices.
Provide training and guidance to internal teams on collections policies, systems use, and workflow adherence; create and maintain documentation, SOPs, and educational content.
Identify training needs related to AR and Collections; design and deliver effective training programs including online learning modules and hands-on support.
Conduct regular audits and maintain key ledgers (master agreement, non-revenue, and retail), supporting both property teams and the Retail Asset Manager as needed.
Identify opportunities for automation and continuous improvement within internal processes, championing best practices and leveraging technology to enhance outcomes.
Serve as the primary systems resource, supporting users, liaising with software vendors and third-party partners, and overseeing system functionality related to Accounts Receivable and Collections.
Manage and mentor a team of direct reports; set performance goals, provide regular feedback, and support professional development within the collections discipline.