Accounts Receivable Collection Specialist

Bay State Milling Company • Quincy, MA

449d

About The Position

The Accounts Receivable Collection Specialist at Bay State Milling Company is responsible for managing customer relationships to ensure timely payment of invoices and the collection of overdue accounts. This role involves monitoring accounts, communicating with customers regarding payments, and collaborating with various internal departments to resolve issues. The specialist plays a crucial role in maintaining the financial health of the company by ensuring that debts are collected efficiently and accurately.

Requirements

• Minimum of an Associate's degree in Finance, Accounting, or Business Administration.
• Minimum of two years of credit and collections experience or equivalent combination of education and experience.
• Basic accounting skills.
• Exposure to complex ERP systems such as Microsoft AX Dynamics, Dynamics 365, Oracle, SAP, etc.
• Experience in both administrative and accounting support.
• Expertise in MS Office with strong technical skills.
• Proven ability to calculate, post and manage accounting figures and financial records.
• Ability and willingness to learn new skills and provide excellent customer service.
• Strong organizational skills including attention to detail, problem solving ability, time management, teamwork, and initiative.
• Excellent interpersonal skills.
• Ability to maintain confidentiality while performing duties.

Nice To Haves

• NACM certification is preferred.

Responsibilities

• Draft communications and contact customers to follow up on past due payments.
• Send out past due invoices to customers.
• Review banking reports to confirm amounts collected.
• Review and reconcile accounts.
• Respond to customer concerns via phone and email.
• Review all new credit applications and process credit reports for Director's review.
• Respond to credit reference inquiries.
• Maintain excel reports for monthly review.
• Set up all new accounts within the AX system.
• Maintain and set up new customer folders.
• Act as daily point of contact for support with customer service and sales.
• Attend weekly credit hold meetings.
• Assist with deduction management system.
• Respond to statement requests.
• Compile refund check requests.
• Identify items in the database to find issues or problems that may be encountered by customers.
• Analyze data from various sources including records of transactions, invoices, etc.
• Collect and maintain all collections materials.
• Review, organize and process collection documents for accuracy and completeness.
• Complete special projects and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Manufacturing
• Education Level: Associate degree