Accounts Receivable & Collection Analyst

Morningstar Inc.•Chicago, IL

51d•Hybrid

About The Position

The Collections Analyst is responsible for managing and improving the company's accounts receivable process through proactive communication with clients, effective collection of outstanding balances, and maintenance of accurate financial records. This role plays a key part in supporting the company's cash flow and ensuring a positive customer experience.

Requirements

2+ years of experience in Accounts Receivable, Collections, or a related finance role.
Strong attention to detail, organization, and follow-through.
Excellent written and verbal communication skills.
Ability to work independently, manage priorities, and meet deadlines.
Proficiency with Microsoft Office (especially Excel and Outlook); ability to learn new systems quickly.

Nice To Haves

Associate's or Bachelor's degree in Accounting, Finance, or Business.
Experience using ERP and CRM systems such as Oracle, and/or Salesforce.
Familiarity with basic accounting and AR reconciliation principles.
Demonstrated problem-solving skills and a proactive, team-oriented attitude.

Responsibilities

Contact clients regarding past-due invoices and follow up to ensure timely payments.
Respond promptly and professionally to customer inquiries related to payments and outstanding balances.
Submit invoices through client AP portals and verify receipt when necessary.
Communicate remittance details to the cash application or accounting team.
Maintain positive customer relationships while effectively managing collection efforts.
Maintain accurate and up-to-date records of collection activity and customer communications.
Prepare documentation for third-party collection submissions when required.
Support the month-end close process by providing AR status reports and reconciliations.
Collaborate with finance and corporate teams to ensure customer master data integrity.
Identify and escalate potential collection issues or risks.
Recommend process improvements to enhance collection efficiency.
Partner with internal departments (e.g., Sales, Customer Success, Accounting) to resolve payment-related issues.

Benefits

75% 401k match up to 7%
Stock Ownership Potential
Company provided life insurance - 1x salary + commission
Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
Additional medical Wellness Incentives - up to $300-$600 annual
Company-provided long- and short-term disability insurance
Trust-Based Time Off
6-week Paid Sabbatical Program
6-Week Paid Family Caregiving Leave
Competitive 8-24 Week Paid Parental Bonding Leave
Adoption Assistance
Leadership Coaching & Formal Mentorship Opportunities
Annual Education Stipend
Tuition Reimbursement
Charitable Matching Gifts program
Dollars for Doers volunteer program
Paid volunteering days
15+ Employee Resource & Affinity Groups