Accounts Receivable Clerk

Pyramid Global Hospitality • Charlotte Harbor, FL

1d

About The Position

The Accounts Receivable Clerk is responsible of ensuring the accurate and timely collection of payments from groups, members, wholesalers, OTA’s, and other direct bill accounts. You will play a crucial role in maintaining financial stability by monitoring outstanding accounts, resolving billing discrepancies, and communicating with both internal teams and external clients to facilitate payment processes. Your attention to detail, excellent communication skills, and ability to handle financial data will contribute to the overall financial health of the organization. All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

Requirements

• High School Diploma or GED
• Minimum of two years of accounts receivable experience in hospitality industry preferred
• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor

Nice To Haves

• Experience with OnQ / Hilton systems is preferred

Responsibilities

• Review the Aging Report on a weekly/monthly basis to ensure timely payments and identify past due accounts
• Verify the accuracy of billing information, including prices, discounts, and taxes
• Generate and distribute accurate invoices to customers based on their agreed-upon services and terms
• Maintain detailed records of all payment transactions, including dates, amounts, and payment methods
• Track all wholesaler with direct bill accounts to ensure payments are made in full and in a timely manner
• Reconcile guest accounts on a regular basis to identify any discrepancies or outstanding payments
• Investigate and resolve discrepancies or billing issues in collaboration with the appropriate departments, such as sales or guest services
• Respond promptly and professionally to guest, group, or wholesaler inquiries related to invoices, payments, and billing discrepancies
• Assist the sales team with group accounts and preparing final bills
• Provide exceptional customer service by addressing any concerns, clarifying billing details
• Collaborate with internal teams, such as sales or reservations, to resolve guest and group issues that may impact payment collection
• Prepare regular reports on accounts receivable status, including aging reports and collection progress
• Analyze accounts receivable data to identify trends, patterns, and potential areas for improvement
• Assist in developing strategies to minimize late payment and, reduce outstanding balances
• Ensure compliance with company policies, accounting principles, and relevant regulations regarding accounts receivable processes
• Assist in audits by providing necessary documentation and participating in reconciliation processes
• Ability to work independently and as part of a team
• Cross train and cover other positions within the accounting department when needed
• Other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED