Accounts Receivable Clerk

Estancia La Jolla, A Noble House Hotel • San Diego, CA

9h

About The Position

The Accounts Receivable Clerk provides financial, administrative and clerical support by ensuring the property receives payments for goods and services. Processes and posts receipts. Prepares billing, resolves discrepancies and maintains records according to established policies and procedures.
Monitors group master accounts from check-in through checkout and ensures billing is correct. Audits, prepares and posts city ledger adjustments as needed.
Applies payments to the appropriate group master accounts. Posts customer payments by recording cash, checks, and credit card transactions in the general ledger accounting software. Reconciles the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
Enter credit approvals into the account management software system. Handles credit card charges for all ancillary billings (electrical, delivery, parking, etc.).
Verify the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, internal departments and customers. Collects on accounts by sending invoice reminders and communicating with customers via phone, email or mail. Responds to guest inquiries and resolves billing discrepancies via phone and email. Researches and respond to all credit card charge backs within time limits set by credit card companies, processing the necessary adjustments when required. Collects outstanding payments by creating and sending letters, following up with phone calls.
Maintains accounting department files and records. Runs monthly, yearly or ad hoc reports as required. Prepares spreadsheets for audits or special reports.

Requirements

• Requires one to two years of related accounting experience.
• Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable hotel or resort
• Must have excellent customer service/communication skills to work with vendors and internal/external customers
• Professional experience working with confidential and sensitive information
• Ability to prioritize daily tasks and meet timely obligations with many clients
• Knowledge of accounting processes and advanced mathematical skills
• Skilled using various accounting software and experience in troubleshooting common accounting program problems
• Requires ability to use computers programmed with accounting software to record, store and analyze information.
• Proficiency in MS Office, including the ability to set up and use spreadsheet programs designed in Excel
• Personal integrity when working with personal and sensitive financial information
• Hospitality PMS/POS system knowledge.
• Accounts Receivable Knowledge and or background.
• Ability to work on AM, PM, weekend, and holiday shifts as required by operational needs

Nice To Haves

• Experience within a hotel/resort environment.

Responsibilities

• Ensuring the property receives payments for goods and services
• Processes and posts receipts
• Prepares billing
• Resolves discrepancies
• Maintains records according to established policies and procedures
• Monitors group master accounts from check-in through checkout and ensures billing is correct
• Audits, prepares and posts city ledger adjustments as needed
• Applies payments to the appropriate group master accounts
• Posts customer payments by recording cash, checks, and credit card transactions in the general ledger accounting software
• Reconciles the accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Enters credit approvals into the account management software system
• Handles credit card charges for all ancillary billings (electrical, delivery, parking, etc.)
• Verify the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, internal departments and customers
• Collects on accounts by sending invoice reminders and communicating with customers via phone, email or mail
• Responds to guest inquiries and resolves billing discrepancies via phone and email
• Researches and respond to all credit card charge backs within time limits set by credit card companies, processing the necessary adjustments when required
• Collects outstanding payments by creating and sending letters, following up with phone calls
• Maintains accounting department files and records
• Runs monthly, yearly or ad hoc reports as required
• Prepares spreadsheets for audits or special reports

Benefits

• competitive pay
• health insurance benefits
• Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family
• Matching 401k (After 1 year)
• On-Demand Pay (Earned wage access before payday!)
• PTO
• Complementary Parking
• Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees