Accounts Receivable/Billing Admin Assistant

BURNETT THERAPEUTIC SERVICES INC

75d • $20 - $23

About The Position

We are looking for an entry-level Accounts Receivable Administrative Assistant to join Burnett Therapeutic Services, a behavioral and mental health agency dedicated to supporting children and families. In this role, you will assist our Accounts Receivable (AR) Manager with administrative tasks related to billing operations, such as eligibility checks, claim follow-up, and documentation support. This position does not involve full-cycle billing but provides essential assistance to the AR team to ensure smooth processes and timely reimbursements. Your contributions will help maintain accurate financial records and support the efficient delivery of services to the families we serve.

Requirements

• High school diploma or GED
• Reliable internet connection, your own work computer, and a suitable remote work environment
• Ability to work from 9 am to 5:30 pm Pacific time; however, during heavy work times, staff may be asked to work during after-hours

Nice To Haves

• 1–2 years of experience in billing, medical claims, or healthcare administration
• Experience in an ABA/Behavioral Services agency is a plus
• Strong experience/skills in excel spreadsheets, including formulas, pivot tables, details, number tracking, etc.
• Familiarity with medical billing software and electronic health record (EHR) systems
• Strong attention to detail and excellent organizational skills
• Effective communication skills, both verbal and written
• Ability to handle sensitive information with confidentiality
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Spreadsheets, docs)
• Ability to execute active listening and problem-solving skills to provide exceptional customer service
• Ability to react to day-to-day operational requirements in a professional and timely manner
• Ability to prioritize and multitask to meet quickly changing session demands and deadlines
• Key characteristics: organized, energetic, intelligent, dependable, good listener, professional, attention to detail, and collaborative spirit

Responsibilities

• Assist the AR Manager in coordinating and executing daily billing operations
• Verify client insurance coverage and benefits
• Communicate with insurance providers regarding coverage and eligibility
• Track claim denials and rejections by reason code and payer
• Follow up on unpaid or denied claims
• Post payments and reconcile billing records
• Generate client invoices and statements
• Assist clients with billing inquiries and payment plans
• Assist in preparing data for audits (insurance audits, internal compliance checks)
• Assist with special projects assigned by the Billing Manager
• Assist with billing verification and EOB postings
• Represent BTS professionally and ethically to clients and employees
• Address any scheduling conflicts or issues that arise, providing solutions and adjustments as needed
• Maintain a warm and welcoming environment, providing excellent customer service

Benefits

• Competitive pay: $20–$23/hour, based on experience
• 5 paid holidays after one year of employment
• Sick time
• Shadowing opportunities and hands-on mentorship to build confidence
• Medical, dental, and vision insurance (for employees working 30+ hrs/week)
• 401(k) retirement plan, for those who have accrued 1000 hours of service within 12 months
• Aflac supplemental insurance options (for employees working 30+ hrs/week)
• LifeCare Employee Assistance Program: includes free confidential counseling, referrals, and wellness resources
• LifeMart Employee Discount Program: exclusive savings on everyday purchases and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED