Accounts Receivable and Credit Delivery - Senior Manager

About the position

The Accounts Receivable (AR) and Credit Delivery Manager within Order to Cash and Credit (OTC&C) process is responsible for managing AR, billing and invoicing, collections, cash applications and credit management for US and Canada. This role involves leading an internal team and managing an offshore managed service provider (MSP) to ensure the accurate and efficient processing of core order to cash processes. This role requires strong leadership and influence with the ability to deliver business outcomes, and drive operational excellence by working collaboratively with multiple teams. This role requires strong internal control skills, ability to promote a culture of accountability and curiosity and have a continuous improvement mindset.

Responsibilities

• Ensure accurate and timely generation of invoices to customers, adhering to company policies and compliance standards and ensure proper revenue recognition.
• Monitor and review daily cash receipts, accurately apply payments to customer accounts and invoices based on agreed upon SLA. Identify discrepancies timely and proactively resolve.
• Provide all necessary reporting and analytics for monthly accounting close including Accounts Receivable owner, Allowance for Doubtful Accounts, Order to Cash Reserve, working capital requirements and other reporting needs to support the monthly and quarterly financial statement close.
• Ensure MSP reporting for owned areas is monitored daily, owner of ensuring data integrity and highlighting issues as arise.
• Assess customer worthiness/credit risk, set credit limits and manage credit risk. Owner of Clorox Credit Policy, ensuring adherence and updates to policies as needed.
• Develop and implement strategies to effectively collect outstanding payments from customers with overdue balances and ensuring meeting SLA consistently.
• Manage disputes as needed and highlight risks in performance timely.
• Lead, mentor and manage an internal team, providing guidance, support and performance feedback timely and frequently.
• Maintain strong relationship with MSP delivery leads, meeting regularly to identify gaps, prioritize, monitor performance and initiatives, understand current gaps and remediation plans.
• Build and maintain positive relationships with internal and external customers to address billing inquiries, payment concerns, overdue balances and resolve issues promptly.
• Ensure all Accounts Receivable processes are effectively managed, holding MSP partner and Clorox direct reports accountable for timely and accurate completion of activities.
• Accountable for the performance of Service Level Agreements (SLAs) for owned areas, and developing and managing corrective action as necessary.
• Proactive and daily monitoring of performance including SLAs and quality of operations.
• Proactively identify challenges, issues and resolve escalated issues timely in accordance with defined protocol.
• Ensure these escalation matrices are updated frequently for new learnings and with a continuous improvement mindset.
• Work collaboratively with Global Process Owner in identifying continuous improvement opportunities that improves business outcomes and reduce manual work, providing support as needed.

Requirements

• 10+ years of total relevant experience in Finance, Accounting or related field
• Solid SAP or ERP systems experience
• Ability to support east coast hours

Nice-to-haves

• Consumer Packaged Goods experience highly desirable
• Proficient with various platforms including SAP S4Hana and High Radius
• Experience overseeing an offshore MSP/ 3rd party provider preferred
• Order to Cash and Credit operational experience including credit management preferred

Benefits

• Comprehensive health plans
• Market-leading 401(k) program with a company match
• Flexible time off benefits including half-day summer Fridays depending on location
• Inclusive fertility/adoption benefits