Accounts Receivable Analyst

About the position

Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come. Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility. Join us to create a better future while growing professionally in a supportive environment!

Responsibilities

• Process and Allocate Receipts and Credit Memos - Process daily cash receipts, ensure all forms of payment have been entered into the system and receipts are applied to correct customer accounts, identifying any payment discrepancies, resolve rejected payments, process customer refunds, allocate credit memos.
• Reconciliation - Reconcile documents and report discrepancies, aid customers in reconciling their account and researching account specific inquiries, analyze cash-in-advance/prepayment customer accounts.
• Support the Business - Work directly with internal business partners to ensure data requests are complete and accurately entered in the ERP system, assist in execution of initiatives to increase productivity and performance.
• Customer Service - Manage customer complaints related to AR, determine the most appropriate service provider for the request, support the investigation and follow-up resolution.
• Short pay resolution - Analyze and code customer short payments and obtain backup needed to resolve the issues.
• Daily and Monthly balancing - Reconcile all bank accounts daily to ensure a 3-point check between the bank sheets, IREC, and the ERP system. Monthly reconciliation of all business units.
• Administrative Tasks - Any other administrative tasks that arise through the normal course of business in the department.

Requirements

• Bachelor's degree in business or a related field. (Preferred)
• Three to five years of experience in accounts receivable, accounting, or a related field (Required)
• Accounting ERP Systems (Preferred)
• Strong Excel Skills (Preferred)

Benefits

• Hybrid remote work arrangements
• Generous paid time off & holidays
• Paid parental leave & on-site motherhood rooms
• On site café & complimentary beverage stations
• Indoor fitness facility & outdoor walking paths
• 401(k) with matching & service contributions
• Health, dental, vision, life insurance
• Short & long-term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Professional development assistance
• Health & wellness programs