Accounting Technician 1 (43352)

State of Montana • Helena, MT

15d

About The Position

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at www.statecareers.mt.gov.
The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Business and Financial Services Division in Helena.
This position is the first point of contact for assisting customers with Medically Needy and Worker’s with Disabilities Cost Share payments by telephone and in person for the Business and Financial Services Division. Responsibilities include, handling daily call operations and ensuring customer needs are fully resolved, maintaining customer records and financial accounts by processing customer payment and adjustments, assisting walk-in customers related to payment processing and other account services and processing mail and conducting research and account analysis. The position is responsible for interacting with internal and external clients on a regular basis, including case workers, program staff, (ex: Medicaid) and the authorized representatives for the clients.
Why Join DPHHS
Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.
The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Requirements

• Knowledge of customer service, including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Skill with standard office databases and computer equipment, including keyboarding with speed, using a spreadsheet, word processing, and ability to use multiple complex computer applications.
• Ability to maintain a consistent and predictable schedule.
• Meet minimum qualifications: High school diploma or equivalent.
• One year of vocational or post-secondary education/training in office administration or equivalent.
• Two years of office experience such as customer service, insurance processing, or bookkeeping/accounting.
• Equivalent combinations of related education and experience may be considered.

Nice To Haves

• Call center experience, skill with call center equipment, computer software and procedures.
• Ability to handle a high volume of calls.

Responsibilities

• handling daily call operations and ensuring customer needs are fully resolved
• maintaining customer records and financial accounts by processing customer payment and adjustments
• assisting walk-in customers related to payment processing and other account services
• processing mail and conducting research and account analysis
• interacting with internal and external clients on a regular basis, including case workers, program staff, (ex: Medicaid) and the authorized representatives for the clients

Benefits

• healthcare coverage
• retirement plans
• paid vacation
• sick leave
• holidays
• work/life balance
• eligibility to participate in the Public Service Loan Forgiveness (PSLF) program
• wide range of advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees