Accounting Operations Manager
About The Position
The Accounting Operations Manager is an operational team leader overseeing a staff of Bookkeepers and others. This role leads a group responsible for the preparation and maintenance of client financial records, including balance sheets, income statements, bank reconciliations, general ledger reports, cash disbursements, and cash flow statements for over 500 customers. Additional requirements relate to banking, client setup, deposits, reporting, and tax preparation. The manager provides direction and leadership to the team, guiding the department to deliver service that meets or exceeds client expectations while adhering to the company's award-winning culture. The role fosters a supportive department culture that emphasizes expertise, diligent problem-solving, and same-day customer correspondence. The company, Spectrum Association Management, is a San Antonio-based homeowners’ association management company, privately owned with over 20 years in business, recognized as a Best Place to Work for 18 years in a row and a Fastest Growing Company. They emphasize a vibrant work family culture where employees support each other and are continuously learning and teaching.
Requirements
- Experienced team leader with a proven record of accomplishment in a customer service environment.
- Led a team with ten employees or more, for at least 6 years.
- Managed a demanding service product with deadlines and legal requirements.
- Talent for team development and motivation.
- Competitive and quality oriented.
- Values deadlines and accuracy.
- Committed to providing great customer service, engaging in proactive communication, and technical accuracy.
- Positive attitude.
- At least 8-10 years of solid leadership and management experience in financial services, banking, accounting, or similar fields.
- Bachelor's degree with major coursework in accounting.
- Ability to commute to the San Antonio office daily, for team collaboration, onsite functions, staff development, and leadership meetings.
Responsibilities
- Oversee the consistent, accurate delivery of accounting services for our customers.
- Manage, lead, and develop a team of bookkeepers and other staff to ensure a consistent service product delivery.
- Provide staff with ongoing development, positive motivation, training, and coaching.
- Develop and maintain positive relationships with banking partners, vendors, internal staff, and external customers.
- Autonomous, proactive leadership of the department and service delivery.
- Manages daily activities of staff, reviews employee activities for completeness, accuracy, and effectiveness.
- Be an always-positive opinion-maker in the leadership team and believe in the good in people.
- Supports and leads fraud prevention efforts both internally and on behalf of our customers.
Benefits
- Comprehensive package that is more than just a paycheck.
- Recognized as Best Places to Work 18 years in a row!
- Fastest Growing Company - Fast Track 50 in 2020.
- Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
- Work / Life balance.
- 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
- Eleven paid annual holidays.
- Forty paid hours per year for community service activities.
- Paid Training - Internal Learning and Development Management System.
- Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
- Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
- Performance review with a salary increase opportunity every 6 months.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
