Accounting Operations Leader

Stenger & Stenger PC•Grand Rapids, MI

18h

About The Position

We are seeking an experienced Accounting Operations Leader to oversee the accounting workflow related to payment processing within our legal collections environment. This role is responsible for ensuring the accurate and timely posting and reconciliation of payments while maintaining strong internal controls and compliance with firm policies and client requirements. This position plays a critical leadership role in training staff, overseeing operational processes, and supporting supervisors to ensure our accounting procedures are executed consistently and efficiently.

Requirements

Bachelor’s degree in Accounting, Finance, or related field preferred.
3+ years of accounting or financial operations experience, preferably in legal collections, financial services, or a high-volume transactional environment.
Leadership or supervisory experience with demonstrated ability to train and mentor staff.
Strong understanding of accounting processes, reconciliation procedures, and internal controls.
Experience managing high-volume payment processing workflows.
Excellent organizational, communication, and problem-solving skills.
Ability to identify process improvements and work collaboratively across departments.

Responsibilities

Oversee the daily workflow for posting and reconciling payments received from employers, banks, consumers, etc.
Ensure payments are accurately recorded, allocated, and processed in accordance with firm policies, client requirements, and regulatory standards.
Provide leadership, training, and ongoing development for accounting staff responsible for payment processing.
Partner with supervisors to maintain and enforce policies, procedures, and operational standards within the accounting department.
Identify opportunities to improve workflow efficiency, accuracy, and automation within payment processing and reconciliation processes.
Monitor performance metrics and ensure service levels and quality standards are consistently met.
Assist with process documentation, audits, and internal control compliance.
Serve as a resource to supervisors and team members when addressing complex payment posting, reconciliation, or process questions.
Collaborate with operations, legal, and technology teams to improve systems and processes related to payment posting and reporting.
Remain actively involved in day-to-day operational tasks to stay closely connected to workflow demands, maintain practical knowledge of the processes, and support the team during higher-volume periods. This hands-on involvement will help ensure effective leadership, informed decision-making, and timely assistance when additional operational support is needed.