Accounting Manager

KEH•Smyrna, GA

2d•Onsite

About The Position

We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential. The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry. At KEH Camera, we’re passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear, offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives. Why Work at KEH Camera? Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company that’s not just in the business of gear fueling creativity, empowering photographers and videographers, and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither, if you have inner passion for something you will find a home here! Collaborate with Visionaries: Work alongside a team of passionate, dedicated individuals who live and breathe KEH and all that it stands is about. At KEH, innovation and growth aren’t just goals, they’re part of our DNA. Your ideas and contributions will be valued from day one. Make a Real Impact: At KEH, you’re more than just an employee; you’re a key player in an exciting, ever-evolving industry, and a part of a special and rapidly growing company. Your work here directly influences an industry, as well as the lives and joys of countless people, and helps shape the future of the photo and video gear marketplace. A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning, training, and career advancement opportunities. Whether you’re a photography enthusiast, a tech expert, or a truly curious person, we’ll help you grow your skills and expertise. The Accounting Manager is responsible for managing and growing relationships with key customer accounts while ensuring exceptional service across all sales channels, including retail, phone sales, e-commerce, and B2B. This role serves as the primary point of contact for assigned accounts, ensuring client satisfaction, timely communication, and accurate order management. The Account Manager will oversee 2 associates and collaborate closely with internal teams, including operations, customer service, sales, and finance, to support a seamless customer experience and drive account-level performance.

Requirements

Knowledge, Skills, and Abilities Strong relationship-building skills with the ability to gain trust through consistent and reliable service.
Excellent written and verbal communication abilities; comfortable communicating with both internal teams and external customers.
High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
Proven ability to work independently while collaborating effectively across departments.
Experience leading or supervising a team a plus.
Proficient in Microsoft Office Suite.
Highly motivated and committed to supporting the growth and success of the company.

Nice To Haves

Experience with NetSuite, CRM systems, or inventory management tools is not required but a strong plus.

Responsibilities

Account Management & Client Relations Serve as the main point of contact for accounts, ensuring clients receive timely, accurate, and professional support.
Build and maintain strong, long-term relationships with customers through proactive communication and follow-up.
Understand each account’s needs, goals, and challenges and provide tailored solutions.
Conduct regular business reviews with clients to identify risks, opportunities, and areas for increased engagement.
Partner with internal departments to resolve customer issues or escalations efficiently and effectively.
Support promotional activities, product launches, or service changes as needed for assigned accounts.
Order & Sales Support Collaborate with operations to maintain accurate product availability and communicate changes to customers as needed.
Provide reporting and insights to leadership related to account activity, revenue trends, and customer engagement.
Team Leadership Directly oversee 2 associates, ensuring workloads are distributed effectively and customer service standards are upheld.
Provide training, coaching, and performance feedback to support team development.
Promote a positive, high-performance culture with a strong focus on customer satisfaction.
Cross-Functional Collaboration Partner with sales, operations, marketing, and customer service teams to support omni-channel initiatives and improve the overall customer experience.
Coordinate with inventory and operations teams on product availability, delivery timelines, and service commitments.
Work with finance or operations teams to support accurate customer billing, returns, and payment reconciliation when applicable.
Reporting & Insights Provide recurring and ad hoc reporting on account performance, customer trends, and engagement metrics.
Identify process improvements and work with leadership to enhance account management workflows and customer experience.