Accounting Assistant, Collections

Purdue University•West Lafayette, IN

28d•Hybrid

About The Position

Responsible for the collection and recovery of delinquent University accounts receivable including tuition, housing, student loans, and miscellaneous charges. Implement collection methods and strategies including skip tracing, establishing contact with debtors, negotiating payment plans and providing effective financial counseling. Analyze student financial aid transactions and accounts receivable to support the collection of past due student balances. Analyze and interpret collection problems according to student loan servicer, collection agencies, and Department of Education procedures. Ensure that student loan borrowers receive entitlements contained in various loan programs. Determine eligibility for, and approve various deferment entitlements associated with Perkins, Health Profession, and Purdue student loan programs. Work closely with various University departments to coordinate collection efforts from external non-student and student customers. Reconcile various account activity including customer accounts, collection agency statements, and accounts referred to outside agencies. Hybrid work will be considered for this position based on the candidate's location and interest.

Requirements

High school diploma or GED
A combination of four years of experience in business, accounts receivable, accounting, clerical, office, banking, collections, financial, or customer service with at least two of those being in business-related areas
Working knowledge of educational software such as SAP, Banner and student loan system
Must have an aptitude for math and desire to work with numbers
Demonstrated ability to handle stressful situations related to customer collection conflicts
Knowledge of administrative and clerical procedures and systems, file management and records, forms and other office procedures and terminology
Knowledge of Microsoft Word, Excel, Outlook and PowerPoint
Demonstrated ability to clearly and timely communicate, verbally and in writing, with courtesy, sensitivity and respect
Demonstrated active listening skills which include checking that the message has been understood
Demonstrated ability to work in a team environment to achieve common goals in a cooperative manner
Demonstrated customer service focus, including recognition that it should be value-added, meet quality standards, and is important to position
Demonstrated ability to provide directions and information, includes important events, decisions, and changes, and answer questions accurately, professionally, tactfully and in a timely manner
Demonstrated self-starter attitude
Must be proactive; take action based on one's own sense of what is needed to achieve key directives and objectives, grasp opportunities or solve problems
Demonstrated willingness to go above and beyond job description to ensure success of a project necessary
Demonstrated ability to appropriately use and apply technology to accomplish work activities and ability to interpret and explain University policies and procedures and applicable regulatory requirements
Demonstrated ability to act effectively and in a timely manner in situations that require clear direction and advice; making sound decisions and recommendations based on balanced consideration of facts, priorities, resources, constraints, and alternatives
Demonstrated organizational skills, balancing workload and developing plan to effectively complete assignments
Demonstrated responsibility for actions, work and behavior, including ability to set realistic expectations, keep commitments, and act effectively and timely
Demonstrated commitment to professional standards and ethics in any situation

Nice To Haves

BA/BS in related field
Working knowledge of federal loan programs' policies and procedures
Knowledge of credit and collection procedures
Knowledge of SAP

Responsibilities

collection and recovery of delinquent University accounts receivable including tuition, housing, student loans, and miscellaneous charges
Implement collection methods and strategies including skip tracing, establishing contact with debtors, negotiating payment plans and providing effective financial counseling
Analyze student financial aid transactions and accounts receivable to support the collection of past due student balances
Analyze and interpret collection problems according to student loan servicer, collection agencies, and Department of Education procedures
Ensure that student loan borrowers receive entitlements contained in various loan programs
Determine eligibility for, and approve various deferment entitlements associated with Perkins, Health Profession, and Purdue student loan programs
Work closely with various University departments to coordinate collection efforts from external non-student and student customers
Reconcile various account activity including customer accounts, collection agency statements, and accounts referred to outside agencies

Benefits

Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

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