Accountant V - Access Rules Team Lead

TX-HHSC-DSHS-DFPS•Austin, TX

5d•Onsite

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. This Team Lead position is in the Chief Financial Office’s Accounting Department. If you have experience in research, customer service, reconciliation, accounting, bookkeeping, or cash-handling, this job opportunity is for you. Oversee a team that performs billing, collections, reconciliation, refunds, fund moves, and assess penalty fees for Access Rule. Receive and prepare refund requests, fund moves, claim setups and additional requests sent in via email and USPS. Process and keep all client information remitted to the agency confidential. Research, analyze, sort, and process financial data utilizing multiple client-based accounting systems. Backup additional tasks and areas of Accounts Receivable (AR) as assigned by management. All tasks are performed in accordance with Federal and State guidelines managed by Senate Bill 245. Funds must be deposited within 72 hours of receipt. Brief Job Description: Performs moderately complex (senior-level) accounting work. Works under general supervision, with limited latitude for the use of initiative and independent judgment. This position will be responsible for billing, collections, reconciliation, and late fee assessments for Access Rules. In addition, this position will be responsible for the following tasks. Communicate with internal and external accounting teams via phone, email, and MS Team meetings to prepare and process fund move requests, claim setups, refunds, and any additional incoming tasks. Answer incoming client calls and make outbound phone calls regarding client account information. Verify the accuracy of client account information and request workflow logs to address discrepancies. Monitor the progress of workflow log requests from clients in the Accounts Receivable Tracking System (ARTS). You will need three years of customer service, accounting, bookkeeping, or cash-handling experience using an automated accounting system. You will need at least three years of experience in Microsoft Office Suite. Essential Job Functions (EJFs): Performs highly complex (senior-level) accounting work. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. You will need experience in customer service, accounting, bookkeeping, or cash-handling using an automated accounting system. You will need experience using Microsoft Office Suite. This is the first of the senior levels. Employees at this level may:

Requirements

Knowledge of agency organizational structure for fiscal programs; governmental accounting; budget control methods, policies, and procedures; and laws and regulations pertaining to financial operations.
Knowledge of generally accepted accounting principles and procedures affecting the maintenance of accounting records and automated accounting systems.
Skill in use of a networked computer and software including Microsoft Excel, Teams, Word, Access, PeopleSoft, CAPPS HR, USAS and/or other financial software.
Ability to work independently with limited supervision.
Ability to communicate professionally and effectively both verbally and in writing with clients, providers, agency staff and others.
Ability to plan and manage accounting and project workflows.
Ability to prioritize assignments and meet work deadlines.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to update and maintain department policies and procedures, work instructions, or work guides and coordinate accounting operations and to provide guidance to others.
Ability to interpret and apply accounting theory; to interpret laws and regulations; to work accurately with numerical detail; to analyze, consolidate, and interpret accounting data; and to communicate effectively.
You will need three years of customer service, accounting, bookkeeping, or cash-handling experience using an automated accounting system.
You will need at least three years of experience in Microsoft Office Suite.
Five years of progressively responsible experience in customer service, accounting, finance, auditing, or budgeting.
Graduation from an accredited four-year college or university with major coursework in accounting, finance, or related field is generally preferred. Experience and education may be substituted for on another on a year-to-year basis.

Nice To Haves

Accounting experience in State Government or Non-Profit organization is preferred.
Experience identifying and developing process improvements.
Experience using automated accounting or customer data base systems.
Excellent written communications as observed by detail and completeness of information provided on state application.
Ability to work closely on a team with varying personalities to meet hard deadlines in an ever-changing environment.
Professionalism: Demonstrate consideration and respect for others in the workplace. Ability to remain calm and composed in stressful work situations.
Attends work on a regular and predictable schedule in accordance with agency leave policy.

Responsibilities

Maintain, revise, and publish agency policies and procedures for the Access Rules area of AR. Identify, develop, and implement improvement within this area of AR.
Assists the Customer Service Manager in planning, directing and coordinating daily operations for the Access Rules division, as well as provider claims initiation, and AR coordination with the Treasury Offset Program (TOP).
Provides training, coaching, and performance feedback, as well as suggesting/organizing team-building activities, to help develop Access Rules staff. Through motivation and training helps to ensure all team members reach their potential in meeting the goals of Accounts Receivable and the agency.
Assists in reviewing applications for potential new hires as well as taking part in the interview process and final selection for management.
Assigns staff workflow, under the direction of the manager. Verifies checks and balances per processes and procedures are being followed to avoid findings by auditing authorities. Provides feedback on staff performance and input on disciplinary measures.
Oversee and assist with Access Rules claim setups, billing, reconciliation, penalty fee assessments, refund paperwork, and fund move paperwork sent to the Access Rules inbox.
Acts as Accounts Receivables representative or witness in Access Rules meetings and system testing. Serves as one of the primary contacts for AR regarding Access rules claim issues.
Performs the same duties as all Access Rules staff as well as backing up the Hotline Team lead, hotline staff, and research staff.
Work on special projects as assigned by management including ad hoc request. Support AR management as needed and assigned.