Account Support Representative - Specialty Networks

Enlyte•Tucson, AZ

17h•$17 - $20•Hybrid

About The Position

At Enlyte, we connect injured workers with quality healthcare through our innovative networks and solutions. Our Specialty Networks team plays a crucial role in ensuring timely access to specialized care that helps patients recover and return to work. Position Overview As an Account Support Representative on our Home Health team, you will play a vital role in coordinating care for patients transitioning from hospital to home settings. This position focuses on facilitating smooth discharge processes through effective communication with healthcare providers, patients, and internal teams. You'll be responsible for managing cases (sometimes acute), responding to requests, and ensuring all documentation is properly maintained to support optimal patient outcomes.

Requirements

High school diploma or equivalent
2+ years of relevant customer service or administrative experience
Strong phone communication skills with professional demeanor
Basic computer proficiency and ability to learn proprietary systems
Detail-oriented with excellent documentation skills
Ability to work independently while following established processes

Nice To Haves

Experience in healthcare, insurance, or workers' compensation
Knowledge of home health services or hospital discharge processes
Experience with healthcare documentation and medical terminology
Background in case management or patient coordination
Associate's degree or additional education in a relevant field

Responsibilities

Hospital Discharge Coordination: Assist with hospital discharge planning via phone, including coordination of home health services for acute cases
Request Management: Receive and process customer and internal partner requests, working independently to resolve issues or collaborating with other teams as needed
Documentation: Prepare and retrieve documentation required for patient care transitions and service authorizations
Data Management: Update databases with comprehensive documentation of customer interactions and resolution steps
Account Maintenance: Ensure account information remains accurate by regularly updating records and properly filing/managing customer documentation and forms
Follow-up & Escalation: Monitor open cases, follow up on pending items, and escalate complex issues according to established protocols
Communication: Maintain clear, professional communication with healthcare providers, patients, claims professionals, and internal team members