Account Support Analyst
About The Position
The Account Support Analyst supports the organization in achieving revenue goals, ensuring customer satisfaction, accurate billing, process improvement, product setup, user access, and meeting customer invoicing requirements. You will apply your business acumen, multitasking abilities, and effective communication skills across various departments within our company. Flexibility is required to accommodate overtime, including some weekends to meet end-of-month billing deadlines. Hybrid candidates must be located in either Alpharetta, GA or Boca Raton, FL.
Requirements
- Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related accounting software.
- Have customer service, organizational proficiency, adept problem-solving, meticulous attention to detail, strong interpersonal skills, and excellent communication abilities are essential.
- Must have excellent verbal and written communication skills with the ability to convey complex information clearly.
- Have well- developed proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Previous billing experience.
- Strong math and analytical skills.
- Ability to interpret contracts and extract billing-relevant data.
- Experience working with internal systems and cross-functional teams (sales, onboarding, product).
- Possess general knowledge/ability to quickly learn the contract and pricing processes in our back-office systems.
- High School diploma required.
- Maintain required accuracy rates to ensure fulfilling needs.
Nice To Haves
- Preferred prior experience with RISK products.
- Bilingual candidates preferred.
Responsibilities
- Interpreting contracts within projects to Provide setup and billing support for all Risk products we provide.
- Identifying, coordinating, and implementing process and system improvements in contract setup simplification, workflow, billing/invoicing, and general back-office support.
- Working closely in a team environment building an effective working relationship with the sales teams and internal processing teams such as MBS Accounting, Customer Accounting, Back Office, IADP, Support, Pricing, and Product
- Investigating and improving customer satisfaction, addressing issues such as customer billing and invoices, order processing, and account and user provisioning policies.
- Compiling data, verify pricing, compute fees and charges contract for billing purposes.
- Implementing all Fulfillment related requests in outlined workflow & processes.
- Ensuring accurate completion of all received projects/requests while maintaining turnaround time to meet business requirements and required accuracy rates, ensuring needs are fulfilled.
- Troubleshooting any billing/invoicing/account set up related inquiries.
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
