Account Supervisor

TRUE INDEPENDENT HOLDINGS-posted 3 months ago

Full-time • Mid Level

Clayton, MO

1-10 employees

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We are seeking an experienced individual to join our team as an Account Supervisor for the Client Engagement Department. In this role, you should be a strategic thinker, excellent communicator and effective leader who can supervise multiple programs and collaborate closely with cross-functional teams, guiding projects from inception to completion, and ensuring the highest quality of service delivery. Account Supervisors serve as the primary point of contact and key decision-makers for both the client and internal teams. As such, you should have a solid understanding of the client’s business & goals, providing clarity on campaign objectives, identifying challenges and guiding the creation of strategies and metrics for success. This person must ensure that relevant information such as risks and dependencies are communicated across internal departments and to the client as necessary.

Serve as the primary point of contact for clients, establishing and nurturing strong relationships.
Understand client objectives, needs, and requirements, and provide strategic guidance to meet their goals.
Conduct regular client meetings to review campaign performance, present insights, and recommend optimization strategies.
Support internal team by performing fundamental tasks such as industry and competitive research, development of playbooks, and supporting materials.
Lead a team of AMs/SAMs, providing guidance, mentorship, and support.
Work closely with PMs and Account Directors to oversee project timelines and keep a pulse on budget and resource allocation/needs to ensure delivery of high-quality work within predetermined deadlines.
Develop and execute strategic media plans and strategies to maximize revenue growth and client satisfaction.
Identify, and pursue opportunities to expand existing accounts and develop new business.
Self-starter who takes personal responsibility for education in relevant digital marketing channels & tactics (e.g. display advertising, social media, content marketing, SEM, influencer, etc).
Collaborate with internal teams and agency partners to develop effective and innovative digital marketing campaigns.
Provide strategic input during the campaign planning process and monitor campaign performance to ensure objectives are met.
Work with the media operations team to analyze campaign metrics and performance data, identify trends, and make data-driven recommendations for optimization.

Minimum of 4 years of experience in account management, preferably in a digital agency environment.
Strong knowledge of digital media trends, platforms, and tools.
Excellent verbal and written communication skills.
Proven leadership abilities, with experience in managing a team.
Exceptional client-facing and relationship-building skills.
Ability to work in a fast-paced environment, handle multiple projects simultaneously, and meet deadlines.
Proficiency in data analytics tools and reporting platforms.
Comfortable managing a high volume of deliverables in various stages and prioritizing accordingly.
Proficiency in MS Office or Google Workspace (Gmail, Sheets, Slides). Previous experience with PMRT software and digital marketing platforms is a plus.

The chance to be a part of a growing company and the next success story
Amazing opportunities for career development
Recognition programs
Employee referral bonus
Hybrid work schedule; 3 days in the office, 2 days working from home
Fun and collaborative work environment
Casual dress code
Insurance Coverage (medical, dental, vision, life, and disability)
401(k) retirement plan, with employer 3% match
Work/life benefits, including mental health and wellbeing support
Robust Paid Time Off program, increasing with years of employment
Paid holidays, including agency closing Christmas Eve-New Years Day
Maternity, Paternity, and Adoption Paid Time Off, plus Voluntary Paid Leave Bank

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