Account Supervisor

GCA Services Group • Washington, DC

252d • $21

About The Position

At ABM, we're driven by a mission to make a difference, every person, every day. Our team is committed to providing outstanding service, promoting a safe work environment, and building strong, long-lasting client relationships. We're seeking a reliable and experienced Janitorial Site Supervisor to lead a dedicated on-site team and ensure top-quality service delivery.

Requirements

• Minimum 2 years of supervisory experience, preferably in the commercial cleaning or facilities management industry.
• Proven ability to lead, train, and retain high-performing teams.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).
• Valid driver's license and a clean driving record (required to operate company vehicles).
• Strong attention to detail, excellent organizational skills, and ability to multitask.
• Effective communicator with a customer-first attitude and professional demeanor.
• Able to handle confidential information with discretion and integrity.

Responsibilities

• Serve as the primary point-of-contact for the client, ensuring service expectations are met and exceeded.
• Build and maintain strong, positive relationships with clients through regular communication and site visits.
• Lead and support a team of janitorial and porter staff, including scheduling, training, and performance management.
• Promote and uphold ABM's safety culture through training, daily practices, and adherence to OSHA requirements.
• Ensure timely and effective resolution of service issues and client concerns.
• Conduct regular site inspections and audits in line with site-specific SOPs.
• Coordinate cleaning projects and assist with hands-on cleaning tasks as needed.
• Monitor proper usage and storage of cleaning supplies and chemicals, including SDS compliance.
• Identify opportunities for additional billable services to support site operations and growth.

Benefits

• Competitive pay and benefits
• Opportunities for growth and advancement
• Supportive, team-oriented work culture
• Make a meaningful impact every day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services