Account Supervisor (Pharma)

CG Life

6d • $80,000

About The Position

The Account Supervisor at CG Life is a strategic, energetic, and highly motivated team member with a tried-and-true method for delivering exceptional services for clients in the life sciences, healthcare, and biopharma sectors. This role manages and oversees the day-to-day operations of several assigned accounts as a client partner. This person has prior healthcare, biopharma, or life science agency experience, understands complex industry trends, and has the skills and insight to reach a variety of stakeholders. The Account Supervisor works within the Client Services department and uses their experience to be hands-on and collaborative communications professionals as they work with the larger integrated agency team and clients to develop complex marketing projects, programs, and campaigns.

Requirements

• 5+ years of healthcare or life sciences agency experience or experience in a fast-paced life sciences/healthcare organization.
• Bachelor's degree in marketing, communications, or a related field.
• Strong critical thinking and problem-solving skills.
• Strong ability to independently manage projects and make informed decisions, balancing the agency and client's goals.
• Excellent verbal and written communication skills.
• Flexible and agile, with the ability to quickly change course when the need arises.

Nice To Haves

• A deep understanding of the industry (life sciences, biopharma, and healthcare) is preferred

Responsibilities

• Serve as the primary client contact, ensuring proactive communication and relationship management.
• Takes initiative to drive work and conversations forward, managing client questions and challenges independently. Strong facilitator/leader in meetings.
• Manages client expectations to foster productive and effective working partnerships.
• Professionally manages tricky or complex client conversations.
• Able to identify opportunities within current accounts through strong client relationships and strategic insights.
• Initiates conversations that open doors for exploring expanded services and partnerships.
• Manages budget tracking and ensures clear communication with the client, including estimates, actuals, and project completion metrics.
• Responsible for managing daily account work on assigned brand(s), ensuring projects are delivered on time, within scope, and meeting client expectations.
• Responsible for flawless project execution with attention to detail and quality.
• Facilitates and leads tactical meetings and discussions with confidence and clarity.
• Demonstrates and applies extensive knowledge of assigned brand(s) to ensure strategic alignment in all deliverables.
• Demonstrates sound judgment to anticipate and effectively solve challenges
• Upholds agency values while following processes and leading interactions with clients, internal staff, freelancers, and vendors.
• Actively listens, participates, and contributes to strategic discussions and meetings.
• Attends market research, captures notes, and shares insights and observations.
• Establishes strong working relationships with all day-to-day functional team members.
• Builds partnerships with project management and finance teams to ensure seamless collaboration.
• Collaborates with cross-functional teams to define, deliver, and present assigned work
• Contributes thoughtfully to brand tactical planning and creative work
• Maintains strong knowledge of the brand’s business and ensures strategic alignment in tactical execution
• May have opportunities to manage and/or mentor junior team members.

Benefits

• Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions
• 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
• Parental Leave. Generous paid time off for parents to bond with their newest addition
• Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
• We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees