Account Strategist

L2T • Chicago, IL

14d • Hybrid

About The Position

L2T, a premier digital marketing company, brings 20 years of experience and a robust suite of marketing solutions to the automotive industry. Partnering with thousands of dealers across the country, we help dealers build awareness, engage customers, and generate qualified leads. We provide our clients with the best service possible by offering innovative technology and strong expertise in Google, Facebook, and Amazon advertising. For more information https://l2tmedia.com/ L2T has been ranked by Inc. 5000 list (7 years) and Crain’s Fast 50 (5 years). We offer an environment of growth from within, constant collaboration, and ongoing training to take you to the next level. Our office is conveniently located within a few minutes of the CTA and Metra. We are currently looking to fill an Account Strategist position at L2T! Job Summary The Account Strategist is the primary day-to-day ‘point of contact’ for a portfolio of automotive dealerships. Through frequent and proactive contact with customers and L2T’s outside sales reps the Account Strategist will report on campaign updates and ensure that monthly ad changes are completed in a timely manner. The Account Strategist will also complete monthly audits to ensure that campaign performance is strong. The AS will have a strong understanding of L2T’s suite of products and maximum customer value and satisfaction.

Requirements

• BA/BS in job field concentration or with 1-2 years of related experience.
• Position is based out of Evanston, IL and hybrid work schedule (2x in-office per week) must be maintained.
• Strong computer skills (Word, Excel, PowerPoint, Outlook).
• Ability to translate technical aspects to customers-facing business language.
• Proven track record of flawless execution, attention to detail and quality assurance.
• Keeping up with industry trends (read monthly automotive and digital related publications).
• Ability to learn processes and software programs.
• Internal small group presentation skills; ability to write materials, present information and field questions with confidence.
• Exemplary Communication (clarity, tone and convey information in an organized, efficient manner that is suitable for the audience; both written and verbal).
• Customer-centric—conveys strong commitment to think with the customer in mind and eager to increase understanding of auto landscape.
• Attention to detail and commitment to producing quality work as an individual contributor and team member.
• Problem-solving, both independent and group.
• Critical thinker; ability to anticipate needs and impact of decisions.
• Self-motivated and team player.
• Driven to hit deadlines and efficient time management skills.
• Ability to develop relationships built on trust and mutual respect.
• Time Management: ability to juggle numerous responsibilities while prioritizing work to ensure all deadlines are met.
• Can execute tasks independently but recognizes when to seek help to avoid inefficiencies or errors.
• Contributor to bigger team picture (understands how their role impacts overall company goals and contributes to their goals for overall company success).
• Proposes optimal solutions to business problems and escalates critical issues.

Nice To Haves

• Familiarity with Digital Media platforms (Google Ads, Microsoft Ad, Facebook, YouTube, Google Analytics).
• CRM experience/ Salesforce Experience preferred.
• 1-2 years of Digital media/ automotive industry experience.
• Sales experience.

Responsibilities

• Build and maintain excellent relationships with L2T’s outside sales reps as well as clients, with the goal of helping to retain the customer.
• Be the liaison between the client and the internal product delivery teams to make account changes and ensure monthly updates are completed.
• Identify decreases in customer KPI’s and proactively alert product delivery team to help customers achieve their business goals.
• Assist Management and Sales Team with reports, correspondence, procedures, directives, training materials.
• Manage a large client load with extreme attention to detail.
• Be proactive in identifying and organizing new opportunities to ensure L2T is always moving forward.
• Delegate tasks to appropriate departments.
• Read and apply all SOPs for department to ensure processes are followed.
• Keep abreast of digital media and automotive trends.
• Ability to communicate clearly and effectively with outside sales and internal departments.
• Manage a high volume of daily tasks and prioritize based on deadlines with the ability to re-prioritize based on urgent matters.
• Ensure all tasks are completed on deadline and communicate to the appropriate party.
• Perform monthly internal account reviews of assigned client list to ensure client KPIs are met.
• Escalate critical issues to manager.
• Understanding automotive competitive landscape across the market (Tier I, II, III); how customers generate revenue, what is important to clients.

Benefits

• L2T offers a comprehensive benefits package that includes medical, dental, vision, life insurance, short and long-term disability, commuter benefits, Paid Maternity Leave, Employee Assistance Program (EAP), 401(K) retirement plan with a company match, 15 PTO (1st Year), 12 Paid Holidays, and Summer Fridays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees