Account Specialist

Curo Group Holdings Corporation • London, KY

271d • $18 - $20 • Onsite

About The Position

This is a hybrid role, working approximately 25% of time in office and the remainder of time remotely. Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit. Each brand is constantly evolving to better serve our customers. Be part of a dynamic team that is shaping the future of consumer finance. Apply today and take the next step in your career with Attain Finance!

Requirements

• High School Diploma or GED
• Proficiency in using multiple tools/systems simultaneously
• Skilled at achieving and exceeding goals
• At least 6 months of call center experience, preferably in collections
• Ability to work in a quiet, private place at home without background noise
• Must meet work-from-home requirements (including hi-speed internet in your home with minimum 50 Mbps download & 5 Mbps upload speeds)
• Excellent oral and written communication skills. Bilingual (Spanish) is a plus
• Ability to multitask and work well with others
• Strong customer service and problem-solving skills
• Proficient in computerized applications (MS Windows, Word, Excel, Outlook)

Responsibilities

• Negotiating with customers to resolve past due accounts, ensuring compliance with FDCPA and state regulations.
• Expressing empathy during customer hardships, identify assistance programs, and negotiate repayment terms respectfully.
• Resolving customer issues, de-escalate difficult situations, and partner with other business areas to identify solutions.
• Handling inbound and outbound contact center activities.
• Working in a goal-oriented environment to meet targets.
• Balancing multiple tasks and activities throughout the day.
• Collaborating in person and virtually with internal teams.
• Maximizing collections results on assigned portfolios with high KPI output in a hybrid work environment.

Benefits

• Paid Time Off
• Medical
• Dental
• Vision
• 401k
• Life Insurance
• Disability
• Other voluntary coverages

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED