Account Specialist

Sign In Solutions • St. Petersburg, FL

12d • Hybrid

About The Position

We’re looking for an Account Specialist to join us here at Sign In Solutions. As our account specialist, we are looking for individuals to assist our existing customer base of over 25k+ customers to create long-term, trusting relationships with our customers. The role is to oversee a portfolio of customers, develop new business from existing clients and actively assist in sales opportunities.
With a background in account management or related experience, responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and navigating sales cycles. As an Account Specialist you will also answer client queries and identify new business opportunities amoung existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Success, Marketing, and Product departments) to improve the entire customer experience. This position gives you an opportunity to grow within the organization to our Strategic and Global Account Management roles as well as branch into other parts of the organization.
If you are familiar with account management software (CRM), have a passion for working with customers, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales goals.
This is a hybrid role based in St Petersburg, Floria with 3 days per week in the office.

Requirements

• Proven work experience as an Account Manager, BDR/SDR, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Responsibilities

• Serve as the lead point of contact for customer account management matters
• Develop strategies for growth within customers
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of renewals and prompt response to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales KPI’s including NRR (Net Revenue Retention) and GRR (Gross Revenue Retention).
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Liaise with cross-functional internal teams (including Customer Success, Marketing, and Product departments) to improve the entire customer experience
• Assist with challenging client requests or issue escalations as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level