Account Specialist

Bank of America • Greensboro, NC

9d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for working with clients on pre charge off and post charge off collections needs, up to and including repossession assignments. Key responsibilities include managing more complex account relationships with an emphasis on legal matters, resolving client complaints, and leading team members. Job expectations include applying knowledge across all stages of delinquency, including recovery and repossession and work in environments requiring advanced problem solving, negotiations, and coaching capabilities. Account Specialists have advanced experience with multiple products across all stages of delinquency, including recovery and repossession. They conduct special research and other project assignments. Key accountabilities and responsibilities are similar to the Sr. Collector II but are more advanced and complex in nature. This role manages more complex account relationships with an emphasis on financial analysis and credit action and legal matters. The specialist manages a portfolio of special assets, or portfolios usually consisting of less complex relationships, both secured and unsecured, and business loan losses. The specialist serves as a liaison to administrative areas within the bank and administers wire transfers, payments, deposits, advances, short sales, settlements, etc. Ensures document compliance and security perfection as well as collateral monitoring/maintenance. Implements procedures to meet production deadlines, successfully executes service level agreements, manages relationships within the internal department and with business partners. They understand regulatory and compliance requirements that apply to Collections and are able to work within these guidelines. The role works in the Collections and Recovery Operations environment and will handle Consumer Vehicle Lending (CVL) loans identified as possible 1st or 3rd party fraud. Responsibilities include but are not limited to: Placing accounts in protective maintenance Following strict service level (SLA) and regulatory requirements throughout the process Completing and documenting investigative conversations with borrowers; victims; law enforcement; legal and bank representatives Meeting timelines governed by federal regulations while completing timely and accurate follow-ups. Partnering closely with regional dealer personnel. Working to recover collateral through repossession processes. Managing process efficiencies and identify risks.

Requirements

• 1+ years of CVLC, Vehicle Servicing or Vehicle Lending experience
• Ability to manage multiple tasks and proven track record of working independently
• Demonstrated ability to identify and escalate issues and opportunities within a process
• Demonstrated ability to be resourceful in resolving issues
• Ability and eagerness to learn
• Ability to navigate between multiple systems and tasks
• Strong communication and problem solving skills
• Proficiency with Office applications such as Excel and PowerPoint
• High School Diploma / GED / Secondary School or equivalent

Nice To Haves

• Repossession, Seizures & Impounds Experience
• CVLC Collections Process Experience
• Strong analytical and problem-solving skills
• Strong evidence of leveraging analytics to drive business results
• Previous Process or Operations experience
• Demonstrated team player with the ability to work independently
• Quality Review experience

Responsibilities

• Contacts delinquent, charged-off or high-risk clients in order to secure payment and determine reason for delinquency on active accounts
• Works with clients to establish full balance repayment plans or settlements
• Serves as a liaison to administrative areas within the bank and administers wire transfers, payments, deposits, advances, short sales, and settlements
• Ensures document compliance and security perfection as well as collateral monitoring and maintenance
• Executes procedures to meet production deadlines, successfully executes service level agreements, and manages relationships within the internal department and with business partners
• Works in ownership-based collection environments conducting special research and other project assignments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees