Account Specialist

CodeHS•Chicago, IL

16d•$60,000 - $75,000•Onsite

About The Position

We are seeking a proactive and dedicated Account Specialist to manage a portfolio of several hundred small accounts. The role will be supporting either the CodeHS or Tynker products at the company. The ideal candidate will be responsible for ensuring high customer engagement, successfully renewing existing contracts, and identifying opportunities for account expansion. This role is pivotal in maintaining and enhancing customer satisfaction and retention.

Requirements

Passionate about improving access to quality education
Some experience in account management, customer success, or a similar role, preferably within a technology or software company.
Strong ability to manage and prioritize multiple accounts and tasks effectively.
Excellent communication and interpersonal skills, with a knack for building rapport with clients.
Experience working with CRM software and proficiency in Google Suite or similar tools.
Strong written and verbal communication skills
Extremely organized and detail oriented
Interest in personally learning more about coding

Nice To Haves

Teaching experience or working in the educational system preferred
You're a great fit for this position if you are passionate about improving education, building strong relationships, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education.

Responsibilities

Account Renewal: Lead the renewal process for all assigned accounts, ensuring timely and accurate contract renewals. Communicate with customers to confirm continuation and resolve any issues impacting the renewal process.
Customer Engagement: Regularly engage with customers through various communication channels to understand their needs, gather feedback, and ensure a high level of satisfaction. Monitor engagement metrics and develop strategies to improve them.
Expansion Opportunities: Identify and capitalize on opportunities to expand account services and products based on customer usage and feedback. Collaborate with sales teams to drive additional revenue.
Account Management: Maintain detailed records of account activity, preferences, and feedback. Utilize CRM systems to track customer interactions, manage workflows, and ensure all account information is up-to-date.
Customer Support: Serve as a primary contact for account inquiries and issues. Provide high-quality support and swift resolutions to enhance customer satisfaction.

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